Dennis Baird Email and Phone Number

Part of Court Service team supporting two judges. Assist in the preparation and recording of hearings. Assist clients with the filing of case documents. Assist other court staff in addressing the needs of the public. Monitor case management via system of event related reports. Key member in a program designed to resolve issues with the method used for uploading audio to transcribers. Participate in several projects designed to improve operations.

Supervisor/Trainer May 1998 to July 2009Selected to train AAA neutrals throughout the nation on rules and procedures. Responsible for the supervision of case managers in different caseloads, including Labor, Employment, Mediation, Residential Real Property, Commercial and Consumer in order to ensure high level of quality service. Responsible for the development and delivery of new and on-going staff training programs for alternative dispute resolution.… Show more Supervisor/Trainer May 1998 to July 2009Selected to train AAA neutrals throughout the nation on rules and procedures. Responsible for the supervision of case managers in different caseloads, including Labor, Employment, Mediation, Residential Real Property, Commercial and Consumer in order to ensure high level of quality service. Responsible for the development and delivery of new and on-going staff training programs for alternative dispute resolution. Effectively monitored and managed case activity from assignment to closing by conducting routine case audits and reviewing weekly statistical reports. Addressed and resolved concerns between parties, representatives and arbitrators. Conducted employee evaluations and played integral role in assisting employees with their development using coaching techniques. Part of team effort in performing interviews of employee candidates. Conveyed and upheld organizational policy as outlined in Employee Handbook. Case Manager October 1996 to May 1998Responsible for the management of commercial and construction arbitration and mediation cases from initiation to closing. Tasks included the appointment of arbitrators, setting of hearings, financial aspects, direction of correspondence, and maintenance of case file and closing of case. Provided exceptional level of service with knowledge of alternative dispute resolution processes Show less