• Lead Technical Instructor for Point-of-Care (POC) products in the Customer Clinical Education (CCE) team.• Certified Technical Trainer (CompTIA CTT+) for immunoassay, chemistry, hematology, urinalysis, diabetes, and informatics for the Laboratory Diagnostics (LD) and Point-of-Care (POC) business product lines.• Facilitated development and implementation of customer training materials for upcoming POC product launches in the US.• Redesigned POC virtual customer trainings with upgraded instructional techniques: trained approximately 300 participants in 2023 with an increased customer satisfaction of over 50%.• Collaborated in the administration of the North American Education Center Management (NAM ECM) website. Evaluated accuracy of Configure Price Quotes (CPQ) contracts, and customer training slots from sales.• Supported Client Services with OneSRM, SAP, and myMall responsibilities for the acquisition of customer training material and customer reimbursement requests.• Organized training events for classroom, onsite, and virtual customer trainings. Streamlined communication between customers and the education team. • Coached and mentored staff members and new employees on instructional training techniques for classroom and virtual trainings.• Spearheaded classroom-to-onsite training transition project of legacy products to reduce company costs by approximately $600,000. Organized weekly meetings and coordinated the Technical Trainer certification of 28 field staff members.

• Key role in transfer, implementation, and validation of new control systems for cardiac product line from the Netherlands to the Mishawaka site. Required cross cultural collaboration to ensure all aspects of design technical transfer were completed. • Participate in specific site optimization projects as the QC Team rep to provide feedback, expertise, and gain an elevated awareness of site priorities for process improvements. • Authored and executed required protocols related to qualification activities. Current member of the CAPA Review Board (CARB) as well as CAPA investigator.• Performed routine maintenance, calibration, and installations of required equipment specific to process change for cardiac based control systems.• Assisted in the review, update and consolidation of QC multisite procedures and design transfer documentation while complying with FDA, ISO and internal regulatory requirements.

• Participated in several Product Process Qualification (PPQ) projects for implementation of new control systems for Urinalysis manufacturing site transfer as well as a new Diabetes care control system. Identified gaps in the development of the new process as well as analyzed all correlating data for final reporting to implement change to the new system. • Worked with local statistician to implement pivot tables using existing release data maintenance spreadsheets for UA products to improve capabilities of real time trending within the Quality Control group. • Performed routine maintenance, calibration, and installations of required equipment specific to process change for Diabetes care and Urinalysis systems.• Collaborated in cross training of laboratory staff and external contractor to ensure successful testing of reagent manufacturing characterization.• Proficient OneSRM and myMall shopper, and SAP user, utilized for placing purchasing orders of laboratory supplies.

• Executed quality control testing of intermediate reagents and finished goods for the Siemens Urinalysis product line. This included Urinalysis Controls, Clinitek Atlas/Novus Calibrators, Azostix, Ictotest, and HcG controls. Additionally, executed quality control testing for the Atellica DCA and DCA Vantage product line including HbA1c and MicroAlbumin/Creatinine reagent cartridges, • Assisted in the review and update of QC procedures related to a multisite consolidation project while complying with internal regulatory requirements.• Fully trained in preparation of all solutions and urine screening used for release testing.

• Monitored Biomechanical Quality Control testing results for orthopedic metal and plastic materials including trabecular metal coating, fiber metal coating, and polymer materials.• Collaborated with engineers and technicians within the research and quality departments on quality control and product development assignments of various orthopedic specimens.• Designed testing procedures and protocols for especial projects.• Proficient with good documentation practices, aseptic technique, industrial laboratory environment, and relational database. • Responsible for accurately recording tests results and releasing reports to engineers for product release and product validations.

• Investigated the function of cholesterol on artificial lipid bilayers by measuring ion channel formations on surface of membranes.• Improved experimental procedures for research purposes to include safety and increase accuracy of data acquisition.• Presented ongoing research results on a weekly basis to academic board. • Participated in the 58th annual Biophysical Society conference in San Francisco, CA. Presented abstract and poster presentation for research results.

• Supervised and conducted Laboratory sessions for Astronomy class.• Organized laboratory equipment and designed set up for laboratory sessions.• Corrected technical issues with computerized telescopes and implemented convenient methods for mounting telescopes. • Assisted professor and coordinated Star Gazing Night (Observation of visible planets and common constellations) activity for the class.

• Conducted classroom sessions for three 15-30 student classes during Professor’s absence.• Incorporated grading methodology and applied it to student’s assignments and tests.• Optimized students’ performance by providing accurate course guidance.

• Coordinated weekly meetings with groups of 1-5 students to assist their academic needs.• Facilitated academic guidance in Mathematics, Physics, and Spanish.• Improved student’s performance in the classroom.• Frequently requested tutor due to ability to simplify complex concepts into smaller, step-by-step procedures for better comprehension

• Collaborated with Biophysics research team lead by Professor Emeritus of Physics in the study of cholesterol/nystatin channel formation in cell membranes.• Assimilated appropriate laboratory procedures to build artificial bilayer cell membranes.• Monitored experiments and collected data for further analysis.