Dennis Capili Email & Phone Number

Richmond, Bc, Ca

Richmond, British Columbia, Canada

Vancouver, British Columbia, Canada

-Provided support in a tech startup setting for the diverse population of hourly workers in temp/gig hiring across Canada and the US. Rectified issues with app education, scheduling, shift requests, filing incident reports, and conflict resolution. Efficiently solved 250-350 Zendesk tickets per week through email, live chat, and phone.-Collaborated with the engineering and finance teams to solve internal errors in payments by identifying demographic trends in the ever-evolving startup setting. Supported engineers when over 30 workers were delayed over a week's worth of pay due to system errors by gathering demographic data. Kept in close contact with these workers to deescalate and reinforce confidence.-Supported operations and recruiting teams by resume mining on Indeed for potential candidates.

-Lead teams of 3-10 baristas as a shift supervisor by managing the floor, coaching, andcelebrating partners in times of adversity.-Employed creativity and initiative by formulating "secret menu" drinks and signage todrive sales.-Followed promotional events and daily/weekly sales data to accurately fill food andmerchandise orders.-As a trainer, I bolstered the growth of over 5 new partners. Introduced and reinforcedbeverage crafting skills, drive-thru multitasking, customer service, and maintenance.