Dennis White Email & Phone Number

Boston, Massachusetts, United States

• Managing relationships with several Financial Institution partners, and supporting multiple models of partnership• Training Financial Institution partner teams to implement and support the MineralTree SaaS platform• Serving as a point of escalation for tickets and client concerns• Continually working to refine and expand knowledge of our platform and solutions• Collaborating with internal and Financial Institution partner teams to overcome hurdles and ensure long-term partner and customer success

Cambridge, Massachusetts, United States

• Create and manage 20+ simultaneous implementation projects on the MineralTree Saas Platform• Work directly with clients to understand their Accounts Payable environments, and to customize their payment automation solution• Craft and carry out client specific project plans in a timely manner• Set up new clients in proprietary backend admin system and provide 1 on 1 client training• Document onboarding projects in an organized and transparent way, and present progress to internal teams on a regular basis using Sales Force and GuideCX (formerly Beynd) systems• Identify and collect metrics on the onboarding process with the ultimate goal of streamlining the process• Recommend improvements to the existing onboarding process• Work with MineralTree’s sales, support, operations and engineering teams, as well as partners (banks, payment processors)• Collaborate with customer success managers to ensure long-term customer success

Rockland, Ma

• Coordinates and collaborates with team members in two separate departments to facilitate communication, workflow, and productivity. • Formats, processes, and distributes proposals and ensures consistency and correctness of paperwork through quality assurance checks.• Responds to customer needs by managing the availability of sales department team mates through multiple forms of communication.

Brooklyn Heights, Oh

• Exceeded goals and was rapidly promoted to the top tier of pre-sale operations within the first six months. • Managed and compiled data collected from over 100 contractors a day, within strict timeframes• Ensured compliance with HUD (Department of Housing and Urban Development) standards• Corroborated incoming data, validated bids, and authorized payment for 3 major government funded companies and over 30 banks

Smithfield, Ri

• Drove and monitored sales within department, trained coworkers to improve product knowledge store-wide• Carefully monitored corporate communication to keep displays up to date, keep products fresh, and optimize sales• Resolved customer complaints and answered questions efficiently, without sacrificing service standards• On Black Friday, 2014, my department outperformed every other store in our district, most of which are higher-volume locations

Smithfield, Ri

• Brought substantial experience and motivation to every area of store operations to increase overall productivity and quality of customer care • Received Employee of the Month Award in first month at the new store for setting a new standard of work ethic and commitment to the core principles of success at Barnes and Noble• Collaborated with digital lead to further familiarize with Barnes and Noble’s digital product line to be able to serve in that capacity at a future date

Hingham, Ma

• Oversaw employees, monitored the department for loss prevention, and managed projects and events• Took initiative, explored merchandising opportunities, and through innovation dramatically increased sales throughout department• Greeted customers, responded to inquiries, and tracked sales

Hingham, Ma

• Cross trained for every department in the store• Processed and sorted shipments independently and as part of a team• Provided exemplary service specialized in customer recovery• As a cashier handled widely fluctuating volumes of currency with consistent precision and integrity.