Dennis Moore Email & Phone Number

Birmingham, Al, Us

Elizabethtown, Ky, Us

Provide leadership for the account management, customer success, and channel partner teams. Currently serving as interim Chiel Sales Officer. Responsible for commercial growth, account retention, and customer experience of Venminder clients, the G2 and Gartner Peer Insights-recognized third-party risk management (TPRM) solution leader.Venminder, and Ncontracts company, offers a world-class SaaS platform that guides and streamlines third-party risk management. More than 1,200 customers use Venminder to manage the entire end-to-end vendor lifecycle, from onboarding new vendors to ongoing management, to offboarding vendors. Having mastered combining technology with the human experience, Venminder’s software platform enables customers to manage vendors, contracts, due diligence tasks, questionnaires, risk assessments, and monitoring. Completed assessments on vendor controls can be found in the Venminder library and include thorough assessments of a vendor’s information security, SOC reports, contracts, financials, business continuity/disaster recovery, and more. Venminder also powers Third Party ThinkTank, an online free community dedicated to third-party risk professionals.

Minneapolis, Mn, Us

Backed by the industry's most trusted and experienced team, our platform enables global organizations to drive employee engagement, increase access to video, and modernize the workplace by providing a more efficient and effective way to share knowledge.Solely responsible for leading account management and customer success teams. Develop formal account management and customer success functions with full P&L ownership, training, and building customer success teams with global representation and expanding market foothold. Conceptualize, create, and implement an overall go-to-market strategy that helps expand the market share, retain existing clients/business, and generate new sales & revenue streams. Cultivate new and long-term partnerships, promoting the adoption and expansion of our solutions and positively contributing to growth objectives.Highlights:• Designed and utilized an effective consultative sales/follow-up model, improving client retention rate to 91%, a 25% improvement, while maintaining high satisfaction and engagement scores.• Tracked and timely mitigated resource capability gaps in processes/systems, planning and executing mutual action plans for the new client/company and successfully augmenting the customer onboarding level by 5%.• Advised clients on a new cloud computing platform and shifted 45% of customers to multi-year SaaS agreements.Clients – CVS, Kroger, Raytheon, Liberty Mutual, American Express, Boeing, and Toyota

Chicago, Il, Us

Software DevOps, Data Analytics, Cloud, and Digital Transformation for global clients (startup to Fortune 500) with a collaborative approach to software.Headed account management, customer success, and business development teams. Facilitated new business development by attracting potential clients and penetrating innovative market opportunities. Devised and applied efficient short and long-term strategic sales, marketing, relationship, and customer success management plans and realized desired customer retention, brand development, and profitability goals. Hired and trained cross-functional teams globally pertaining to utilizing effective marketing and sales techniques, consistently exceeding revenue targets, and maintaining a positive corporate image. Steered improvements in the business volume, relationships, and brand favorability despite fluctuating market conditions through the introduction of rapid and sustainable culture change.Highlights:• Increased revenue by 150% in two years by rebranding the business structure using a modernized marketing strategy.• Enhanced sales closing rates by 14% and minimized the sales lifecycle by 17 days by optimizing internal resources, designing compensation plans, and benchmarking all KPIs.• Crafted and implemented exceptional sales development tactics and drove an 11% increase in revenue and 14% in profitability.• Retained profitability despite COVID-19 through the development of market-aligned customer acquisition and onboarding processes, along with identifying and eliminating serious challenges.Clients – Uber, Lyft, Groupon, Ticketmaster, Grub Hub, Netflix, WeWork, USMEPCOM, and Fandango

Atlanta, Ga, Us

Provided best-in-class SaaS cybersecurity solutions via Taegis Cloud-Native Security Platform. Formerly Tiger Strategies, acquired by SecureWorks, a Dell company.Led account management, marketing, customer success, and business development teams. Recruited to the core leadership team, guided the creation and execution of a big-picture framework, turned all sales and marketing efforts into the best possible outcomes, and increased profitability and market share. Hired and nurtured a pool of competent global teams from the US, UK, and Mexico in sales, account/customer success management, and marketing through training and assistance, allowing them to excel in their respective fields. Closely monitored market trends and formulated proactive strategies/policies, gaining end-to-end market access in the wake of strict competition, and driving incremental revenues.Highlights:• Increased revenue from $9M to $40M in just 30 months by designing/employing an effective marketing strategy and securing market share from major industry players such as Accenture.• Exceeded the growth target by over 16% from leading market penetration tactics and entering five new European markets.• Minimized the customer onboarding time by 13% by streamlining the client acquisition process with a consistent and client-first methodology.• Developed and provided strategies to the teams, allowing them to execute the created tactics and successfully improving the client retention rate by 14% and customer lifetime value by 17%.Clients – Caterpillar, Northwestern Mutual, MillerCoors, Foley, Ameren, FUJIFILM

Boca Raton, Florida, Us

B2B division of OfficeMax provides hardware, SaaS, MPS, and BPO services, currently owned by Office Depot.Created new training processes, rebuilt a team comprising managers and staff members, and empowered them to accomplish sales volume and gross margin growth for the assigned region. Enabled the development of the overall sales pipeline through direct involvement with top accounts and objectives. Supported and positioned the region for sustainable growth and P&L health with 360 ownership of all sales functions. Organized and standardized all top-to-bottom tasks by restructuring the operating procedures, driving the team's focus on crucial sales behaviors, and achieving key milestones/metrics.Highlights:• Elevated the firm's performance by 10% in the region and ranked no. 5 nationally by introducing an exceptional sales model and encouraging referral and repeat business with C-suite leaders.• Identified and captured new revenue opportunities and helped boost sales target by 122% despite a challenging economy.• Recognized as 1 of the 3 highest-performers in the enterprise, earning a 96% client retention rate vs. 84% industry average, along with targeted profit margins.Clients – Northwestern Mutual, Caterpillar, State Farm, John Deer, Harley-Davidson

New York, Ny, Us

Awarded Presidents Club Award 5 times.Selected by the International Faculty for Executives (IFE) to be a featured speaker addressing Fintech conferences in London and Amsterdam.

Pittsburgh, Pa, Us