Dennis Teo Email & Phone Number

Singapore

London, Gb

Dulles, Va, Us

Responsible for all operational and commercial matters relating to a portfolio of airline partners in the APAC region. Primary focus on Japan, Korea, Indian Subcontinent and the South Pacific islands.

Dulles, Va, Us

Based in Singapore but reporting to the New York and Washington offices. I was part of the team focused on helping airline partners optimize their use of ATPCO’s most recent product offering in the area of retailing.

Singapore, Singapore, Sg

Based in Los Angeles. Formulate, coordinate, develop and track sales strategies and initiatives for airline passenger sales in USA, Canada and Latin America. Worked with cross-functional internal teams and B2B partners in travel ecosystem. Responsible for pricing and oversaw team handling implementation and troubleshooting of airfares in GDS.• Successfully set up, fully staffed and managed new regional sales planning department comprising of data analytics and pricing team of 6 staff. • Developed structured set of regional sales processes to guide sales efforts. • Achieved 10% year-on-year growth in regional revenue while keeping on track to exceed annual revenue target.

Singapore, Singapore, Sg

Oversaw all aspects of operations for Singapore Airlines in South Central USA while based in Houston. Responsibilities include strategic direction for all commercial and operational matters for Singapore Airlines in the market, including sales, marketing and oversight of airport operations. • Worked with internal and external stakeholders to return flight route to profitability after years of sustained losses. • Successfully grew airline passenger traffic between Houston, USA and Manchester, UK by more than 100% through various trade and consumer marketing initiatives.• Managed sales, administrative and operations teams of 11 staff.

Singapore, Singapore, Sg

Oversaw all aspects of operations for Singapore Airlines and Singapore Airlines Cargo in Bali. Responsibilities include strategic direction for all commercial and operational matters for Singapore Airlines in the market, including sales, marketing and oversight of airport operations.• Led implementation of irregular operations plan in the aftermath of flight disruptions due to volcanic ash resulting in sending over 2000 stranded passengers to their final destinations within 24 hours with minimal complaints.• Directed local commercial and operational plans and initiatives for the successful introduction of new daily scheduled Silkair flights between Singapore and Bali• Managed sales, administrative, customer service and operations teams of 20.

Singapore, Singapore, Sg

Optimized revenue from seat sales through strategic adjustments to aircraft seat inventory for flights flying to and departing from Indonesia based on pricing, travel demand and market intelligence.• Facilitated monthly senior management discussion and analysis of network revenue performance.

Singapore, Singapore, Sg

Custodian of reservations and ticketing policies and responsible for improvements to existing policies. Collaborated with cross-departmental stakeholders working on replacement of legacy reservations system.• Digitized existing reservations & ticketing manual onto online internal library. • Successfully cutover inhouse reservations systems to Amadeus reservations platform. roject team to successful cutover of inhouse reservations systems to Amadeus reservations platform.

Singapore, Singapore, Sg

Vendor management of outsourced call center handling customer service. and reservations. Responsible for reviewing and improving existing call center SOP and efficiency of call routing between different call centers.• Oversaw 15-20% increase of outsourced call center responsibilities to include 2 customer segments previously handled by inhouse call center.

Sg

Part of a writing team for a definitive travel guide on Singapore and handled advertising through social media.

Assisted primary school children with their school homework and assessment books and look after their general well-being.

Bachelor Of Arts (B.A.), European Studies/Civilization

High School

Education record