• Provided leadership/partnered with executive leadership and led cross-functional teams to deliver outstanding on-prem and SaaS products and services• Successfully recruited, coached, and built teams, leading to effective management of the PMO organization. Integrated agile and lean methodologies proficiently, understanding architectural and technical complexities• Embedded Scaled Agile and Lean principles in product delivery, aligning strategic vision with execution, establishing regular schedules, and enabling on-demand releases. Achieved a 40% reduction in time-to-market and increased feature velocity by 50%, showcasing improved team engagement • POC for Salesforce Sales and Services clouds – Managing customer requirements, tooling, reporting and enhancements ensuring smooth operations, leading to a 30% surge in team satisfaction with the application.• Drive weekly program reviews with executive team and stakeholders; Established/Streamlined dashboards enabling alignment and transparency in status updates, deep dive of technical issues, risks, impediments, and customer concerns• Lead and coordinate RoB – Drive agenda and slides for internal/ external meetings – Executive Program Reviews, All-Hands, Board Meetings, QBRs, Strategy Reviews• Managed large/complex customer engagements and enhanced customer experience by defining a replicable customer engagement model for top customers, improving CSAT by ~50%• Drove extensive Continuous Improvement initiatives, streamlining processes and bolstering productivity through strategic automation adoption.• Designed and implemented a robust framework for resource and budget management, facilitating strategic reviews and prioritization efforts within the portfolio.• Demonstrated expertise in vendor relationship management, overseeing all aspects from SOW creation and renewals to budgetary control, SOW alignment, and quarterly compliance reviews.