Derek Cheung Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Successfully onboarded 15+ Corporate and Legal firm clients ranging from Enterprise to startups, with a focus on exceptional service and customer satisfaction• Partnered with clients to provide best-in-class onboarding experience to ensure maximum value and adoption are achieved with the platform via custom solution configuration, data migration, feedback reports, product knowledge sharing, agile project management, and training• Authored or co-authored test scripts, project plans, statement of work, best practices, discovery questions, and process workflow documentation to facilitate and enable a successful onboarding experience• Identified risks, change orders, and scope creep early on to mitigate out-of-scope work and keep projects on time and on budget• Managed stakeholders and resources internally and externally to ensure alignment across all parties

Calgary, Canada Area

• Successfully deployed numerous Novus suite ITS software projects to clients all over North America representing over $4M USD in revenue• Conducted Operational (SOW) reviews with each client to determine the optimal configuration for TripSpark Novus software and identify any potential gaps and project blockers• Initiated Change Management activities• Traveled to client sites to provide in-person training, software deployment, troubleshooting, and go-live support• Forecasted and managed project timelines, deliverables, resource allocation, and implementation schedules• Migrated data from legacy transit scheduling systems to TripSpark’s Novus software• Delivered exceptional onsite and remote customer support including upgrades• Collaborated closely with Development and QA teams to track Jira’s and product improvement ideas (Aha!)• Maintained strong client relationships to support client needs and build trust• Authored and edited client-facing and internal documentation for the TripSpark Novus suite• Onboarded and mentored new hires•

Grande Prairie, Alberta

• Administrated corporate SCADA and FDC (ProdView/WellView) systems• Trained Field and Office Personnel how to use SCADA and FDC systems• Troubleshooted problematic RTU, PLC, HMI, Data Historian systems• Provided technical and communications support for Plant Operators to ensure plants are running optimally

Calgary/Grande Prairie, Alberta

• Successfully implemented ProdView into state-owned Staatsolie (Suriname, South America) • Implemented and provided maintenance for many successful projects with local clients including Bonavista Energy, Bonterra Energy, NAL Resources, and Palliser Oil & Gas• Created ProdView Pilots for several local and international clients including AOC, Suncor Energy, and Beach Energy • Managed and trained Managers, Engineers, Production Accountants, and Operators on how to effectively use ProdView to fit their needs and expectations• Developed basic RDL Reports with Microsoft Report Builder 2.0 to show various historic production data• Produced custom pivot table reports in Microsoft Excel with a focus on well/facility historic production data based on client needs• Analyzed technical problems with I.T., Engineers, and provided suggestions to improve workflow

Calgary, Canada Area

Calgary, Canada Area

• Created Daily Management Reports in Excel that provided high level summaries for the President• Managed daily costs of all contractors and employees to ensure multi-million dollar projects were within budget in Microsoft Access.• Designed and Co-programmed a Microsoft Sharepoint database/website to collect daily Construction, Scouting, Survey, Drilling, Safety, Regulations, and Well Status data to automatically produce reports for the client, and archive an entire project into one consolidated database.• Generated and analyzed well status reports in Microsoft Excel to visually determine, and manage where a well is along its timeline from scouting out the lease, to when its rig ready, and ultimately reclamation. • Responsible for maintaining validity, efficiency, and ergonomics for all sensitive files and directory hierarchy of the system.

Petroleum Engineering Technology, Engineering

Exploration Information Technology, Geosciences

Geological/Geophysical Technology