Derek Chiu Email and Phone Number
toronto, ontario, canada
Derek Chiu's Location
Markham, Ontario, Canada, Canada
Derek Chiu's Contact Details
Derek Chiu work email
- Valid
- Valid
Derek Chiu personal email
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About Derek Chiu
Derek Chiu is a IT Operations Manager at Reliance Home Comfort. He possess expertise in windows server, help desk support, sound, ibm, citrix and 102 more skills.
Derek Chiu's Current Company Details
Reliance Home Comfort
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IT Operations Manager
toronto, ontario, canada
- Website:
- reliancehomecomfort.com
- Employees:
- 1010
Derek Chiu Work Experience Details
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It Operations ManagerReliance Home Comfort May 2021 - Present
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Appliciation Analyst SupportReliance Home Comfort Aug 2017 - May 2021
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Incident ManagerCompugen Inc Sep 2015 - Aug 2017North York, Ontario, Canada -
Client Support AnalystCompugen Inc Oct 2014 - Sep 2015Richmond Hill, Ontario, Canada
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Intermediate Support AnalystIbm Aug 2011 - Oct 2014Markham• Represented the ID administration team to create, modify, and delete users in Active Directory, Mainframe and Linux/AIX/Unix• OS and Office 2003/2010 suite support, identifying the issues and mapping solutions for the customers on proprietary & third-party applications• Achieved strict Service Level Agreement requirements on a 24/7 basis within a high-pressure environment• Assisted external and internal customers via telephone, email, and communication support systems• Proactively escalated and communicated customer issues to appropriate personnel / support groups to develop and implement strategic solutions• Created training materials for colleagues and new hires to develop an in-depth knowledge and understanding of the policies and procedures, contributing to their outstanding performance• Provide system tools and work process training to all new Helpdesk employees• Awarded the IBM Global Services Certificate of Excellence for outstanding performance and contribution to the Patriot Coal Account (May 23, 2012) -
Senior Technology ConsultantStaples Nov 2009 - Mar 2011• Provide innovative ideas and manage departmental sales, key measurable, high merchandising standards, and great solution selling to customers • Ensure computer servicing and maintenances are completed in a time sensitive manner to meet customer’s expectations• Maintain a high standard of productivity by completing priority planned work quickly and accurately• Responsible for servicing computers and setting up networking services for customers• Write up procedural guidelines for co-workers in diagnosing computers and/or network problems• Recommend hardware and/or software products to customers to help meet their demands and needs• Responsible for providing on-site services for customers regarding networking and/or computer servicing• Conduct follow-up calls to customers to ensure the services provided was adequate and satisfactory• Responsible for the maintenance of appropriate store appearance and ensures all related activities are properly executed -
Junior Technology ConsultantStaples Sep 2008 - Nov 2009• Provide sound knowledge and advice to customers regarding interested computer products• Perform upgrades and repairs of incoming computers for customers• Log, update and complete customer’s service tickets• Diagnose computer problems and provide solutions for them• Provide technical support and maintenance in computers, printers, camera, and software applications• First point of contact for any technical inquiries from customers• Responsible for meeting sales target of the store• Responsible for training and developing knowledgeable part time retail staff
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Resident TechnicianStaples Dec 2007 - Sep 2008• Promote, suggest, and sell quality tech services to customers• Log, update and complete customer's service tickets• Responsible for providing in-house services for customers regarding networking and/or computer servicing• Perform basic upgrades and repairs of incoming computers from customers• Schedule service appointments for customers• Cover sales floor as required
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Sports AdvisorNational Sports Jul 2005 - Dec 2007Hardgoods and Softgoods Department • Provide leadership to a staff of 25 and perform managerial duties such as product knowledge training, motivating, disciplining, and monitoring performance, to ensure efficient work operations• Responsible for responding to customer needs and requestsResponsible for balancing incoming products and adhering to customer demands• Complete annual inventory checks to ensure accurate counts of store products• Respond to customer enquiries and complaints and resolve problems in a professional and timely manner• Responsible for organizing and laying out the store to ensure a neat and tidy work environment, as well as to assist customers in finding products in an efficient time manner• Responsible for opening and closing the store, as required
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Computer Maintenance AdvisorApplication System International Inc Jan 2005 - Sep 2005• Directly communicated, analyzed and solved customer's computer problems• Setup and installed networking system into a home environment• Extensive experience in providing technical support and clear detailed explanations to customers• Resolve communication and/or network related problems
Derek Chiu Skills
Windows Server
Help Desk Support
Sound
Ibm
Citrix
Service Desk
Sales
Manuscript
System Upgrades
Procedural
Window
Merchandising
Data Mapping
Mainframe
Support Groups
Attention To Details
Windows Xp
Windows 7
Diagnose
Management
Outsourcing
Comptia
Calls
Desktop Computers
Quarterly Reviews
First Call
Chat
Depot
Composed
Comptia A+ Certification
Loan Servicing
Auditing
Information Systems
Gap
Accounting
Linux
Human Resources
Propose
Central Point
Ibm Aix
T Sql
Networking
Bridging
Languages
Troubleshooting
Business Services
Windows 2000
Innovative Solutions
Strategy
Agreement
Visual Basic
Point Of Contact
Enterprise Software
Printers
Virtual
Online Technologies
End Users
Business Management
Camera
Global Services
Ibm Tivoli
In Home
Vmware
Hardware
It Management
Information Technology
Information Security
Hostile Environments
Yahoo
Provision
Coordination
Operating Systems
Accountability
Applications
Communication
Schedules
Suite
Petroleum
Toronto
Time Management
Z/os
Technical Support
Technology Consulting
Remediation
Data Logging
Ubuntu
House
Metric
Unix
Responsibility
Coal
Active Directory
Computer Maintenance
Microsoft Exchange
Microsoft Sql Server
Electronics
Connectivity
Internal Customers
Guidelines
Windows Vista
Software
Fashion
Agents
Internal Controls
Commerce
Problem Solving
Wireless
Derek Chiu Education Details
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Information Technology; Information Technology Management
Frequently Asked Questions about Derek Chiu
What company does Derek Chiu work for?
Derek Chiu works for Reliance Home Comfort
What is Derek Chiu's role at the current company?
Derek Chiu's current role is IT Operations Manager.
What is Derek Chiu's email address?
Derek Chiu's email address is de****@****hoo.com
What schools did Derek Chiu attend?
Derek Chiu attended Ryerson University.
What are some of Derek Chiu's interests?
Derek Chiu has interest in Snowboarding, Computers, Hockey.
What skills is Derek Chiu known for?
Derek Chiu has skills like Windows Server, Help Desk Support, Sound, Ibm, Citrix, Service Desk, Sales, Manuscript, System Upgrades, Procedural, Window, Merchandising.
Who are Derek Chiu's colleagues?
Derek Chiu's colleagues are Kevin Johnstone, Maricela Romero, Ambika Sharma, Joe Eckert, Dave Landrigan, Stewart Stirling, Asansor Tehranchi.
Not the Derek Chiu you were looking for?
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Derek Chiu
Statistical Analyst Who Helps Improve Patient Outcomes By Finding Patterns In Clinical Data.Greater Vancouver Metropolitan Area1stat.ubc.ca -
3msn.com, pharmascience.com, wawanesa.com1 +141657XXXXX
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