Derek Daugherty Email & Phone Number

York, Pennsylvania Area

I managed all IT issues at 2 facilities on-site and one off site location overnight as I’m the only member of IT at night. I provide deskside support to all users with laptops and desktops dealing with a wide range of issues from re-creating the user’s profile to replacing PC hardware as needed for issues that arise. I also prepare and deploy all computers on site by imaging them from our image on the network. Along with provide support for all vehicle mounted computers by configuring them and all accessories that they use including, RF guns to scan the pallets they’re moving. As well as troubleshoot any issue that arises with them such as losing network connectivity to getting the blue screens of death or any issues with the RF guns. I also have the responsibility of working with our network or server team to install and configure new switches or servers to troubleshooting issues with our access points or server fault errors. As well as being responsible for documentation of resolutions on common issues or how to configure certain devices or software for our knowledge base. I provide on-call support for high priority issues that affect production, that need to be handled right away if that is something I can remotely do or have to come on-site to resolve. Along with being responsible for all the printers we have at all our facilities, using basic troubleshooting methods to getting the printers back online, and we also configure all printers that come in to be used at our facility.

Chambersburg, Pennsylvania

I provided the highest quality of customer service to all our clients by supporting them over the phone, over email, or through a web chat. By doing a wide range of troubleshooting using Citrix or terminal server desktops, access requests, or assisting the users in daily functions. Daily use of Active Directory to manage user’s accounts by; creating, disabling, enabling, unlocking, resetting passwords, updating fields, and modifying accounts. Daily tasks are handling issues that occur with Windows 7, software installs, configuring email accounts, basic email troubleshooting, Excel formatting issues, iPhone/iPad troubleshooting, handling critical system alerts which require testing, and contacting on-calls. I also took part in a lot of network connectivity testing and troubleshooting, which includes dealing with VPN issues with Cisco AnyConnect. Making sure printers/scanners are set up properly and do any basic troubleshooting on those devices. Recording and documenting all incidents and troubleshooting steps taken in a ticketing system.

York, Pennsylvania Area