Derek Davis Email & Phone Number

Los Angeles, Ca, Us

Santa Fe Springs, California

- Exceeded quarterly revenue targets by an average of 7% for five consecutive years through proactive revenue management and optimization.- Drove innovation through software implementations. Saw an increase in agent productivity, enhanced client satisfaction, and improved customer experience. - Reduced order processing errors by 20% by streamlining workflows and implementing quality control measures.- Increased department tenure by 160%+ through targeted hiring, training, and retention programs.- Successfully navigated the transition to remote work during the COVID-19 pandemic by leveraging digital tools and ensuring seamless operations.- Achieved significant increase in global on-time delivery rate by implementing strategic initiatives and process improvements.

1274 Highway 77 Bridgeton, Nj 08302

• Drove Marketing and Project Teams to oversee all marketing activities including events, partnerships, creative content, communications, and branding. • Developed and launched company website and oversaw its operation. Installed and applied software to increase customer conversion.• Developed content strategies for required collateral and materials to support lead generation and customer conversion.• Performed as trade show coordinator for both domestic and international industry events.• Formulated and executed ad campaigns in both traditional media (industry magazines, e-newsletters), and digital & social media (Google, Bing, Twitter and Facebook).

Bridgeton, Nj Usa

• Served as Senior Account Manager driving robust customer relationship through consistent contact, timely service, and flexibility for Fortune 500 companies (including John Deere, Eaton Corp., and others).• Aligned internal service software and devised policies and work flows in order to respond to customer service issues.• Optimized the RFQ process and drove implementation of best practices across the company.• Steered the inside sales team which consisted of 2-4 additional team members.

746 Shiloh Pike Bridgeton, Nj 08302

• Negotiated and executed detailed service level agreements (SLA’s).• Acted as key liaison in assuring all internal and external employees and/or clients were informed of operations changes or updates. • Oversaw a 15,000-square foot warehouse space, shipping 7,200 orders per year which grew to a 55,000 sq. ft. warehouse shipping 20,000+ orders a year.• Worked with HR and managers to identify qualified candidates for staffing purposes (recruiting, interviewing, and hiring). • Developed and deployed training modules and tools to service agents, sales teams, and operations personnel across a broad spectrum of topics including industry best practices, corporate policies and procedures, and an enterprise resource planning (ERP) project. • Coordinated supply chain logistics and work flows, established annual reviews of carrier performance, developed proper product documentation, and optimized carrier routes and costs.

746 Shiloh Pike Bridgeton, Nj 08302

- Over-the-counter sales.- Store maintenance.- Customer service.- Customer deliveries.- Hydraulic Hose Fabricator

Lower Alloway Creek, Nj

Stowe Creek, Nj

Flint, Mi