Derek Garrison Email & Phone Number

North Carolina, United States (Remote)

Launch and maintain new mobile application, device firmware, cloud backend to bring SkyBell offerings on par with competitors.Launch new consumer doorbell products and accessories to enhance SkyBell overall product portfolio.Drive engineering programs through the complete product lifecycle, working with internal and external development teams. Develop schedules, budgets, scope, risks, and opportunities, and mange programs to those criteria. Encourage collaboration and solve problems. Update all levels of management in regular and ad-hoc forums on program status. Define, implement, and maintain the development lifecycle processes. Enforce use of the product lifecycle process on all managed programs. Drive continual process improvement.

Cary, North Carolina

• Coordinates cross-functional team for Smart City technologies. • Manages partner interaction for technology integration for smart streetlight controllers • Increases efficiency of program and program teams through organization and process improvements• Maintains and fosters open communication to build teamwork and right solutions for global clients.• Uses agile methodologies for project planning, sprint reviews, and delivery of solutions.• Actively coordinates efforts across software, hardware, firmware and customer integration teams.• Brought solution to customer readiness on time with improvements over original estimate

Sanford, Nc

• Program leader in development and maintenance of custom planning tool solutions

Sanford, Nc

• Led team performing deep dive data and root cause analysis on service KPIs for $600+ million North America business • Performed complicated analysis related to year on year business trends to create KPI glide path for continuous improvement• Improved communication process to coordinate service improvements across teams leading to increase in service fill rate on time from 89% to over 92% year on year • Coordinated cross-functional teams to effectively resolve business critical problems and troubleshoot technical/infrastructure related issues • Using data mining and analysis, created global service reporting strategy that communicates risk from factory, demand and supply planning, producing overall process improvement• Created multiple reporting tools to analyze and communicate service issues• Participated in executive meetings to clearly communicate service levels and bridge knowledge sharing of critical matters• Created and ran weekly cross-functional meetings to report and address service issues• Analyzed and improved service for $100 million business involving hundreds of unique SKUs.

Raleigh-Durham, North Carolina Area

• Led development, testing, and implementation of requested client enhancements to eProcurement (SaaS) system and associated applications for the state of North Carolina • Provided analysis and resolution plans for monthly bug fixes, enhancements, large-scale change requests, and upgrades• Mined data and transaction logs to investigate and resolve functional software issues• Improved reconciliation process between state eProcurement system and state accounting system• Used agile development methodologies (pair programming, scrum) for regular bug resolution and enhancements• Created functional and technical design documentation for key projects and QA testing

Bachelor’S Degree, Computer Science

High School