Derek Harmon Email and Phone Number
Derek Harmon work email
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Derek Harmon personal email
Derek Harmon is a Implementation Support Manager at Tekion Corp.
Tekion Corp
View- Website:
- tekion.com
- Employees:
- 2696
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Implementation Support ManagerTekion CorpHerriman, Ut, Us
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Business Solutions Analyst ITekion Corp May 2022 - PresentPleasanton, California, Us• CRM software implementation, troubleshooting, follow-up and continuous onsite and conference call training effectively performed through visual and audio presentations with numerous dealer partner teams nationwide• Responsible for establishing install expectations and operating as a lead point of contact for all matters specific to the CRM • Present internal feedback on software readiness for implementation to improve build processes and the overall product• Utilize product expertise and industry knowledge to execute action plans that help demonstrate the value of the product and ensure customer satisfaction• Build and maintain strong relationships with dealer partners throughout the implementation in order to retain company MRR
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Senior Customer Success ManagerDealersocket Aug 2020 - Apr 2022Irving, Texas, Us• Provided consulting and training for 35 dealerships in the NorthWest territory• Fostered client relationships through continued organized training efforts of the staff• Completed calls and in-person consultations with dissatisfied clients to effectively reestablish training expectations and provide level of service the clients deserve -
Project Manager IiDealersocket Apr 2018 - Aug 2020Irving, Texas, Us• Collaborated with Implementation and Customer Success departments supporting all CRM tools• Assisted with new hire training and cross training between departments• Created training workflows for internal product certifications for customer-facing teams• Monitored internal reports to coordinate travel and ensure the completion of scheduled projects
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Customer Success ManagerDealersocket Oct 2015 - Apr 2018Irving, Texas, Us• Supplied consulting and training for over 100 automotive dealerships throughout the MidWest territory • Developed marketing strategy, decreasing response time 50% and improving sales 3%• In charge of designing custom follow-up schedules and processes to increase sales
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Strategic Services ConsultantDealersocket Nov 2013 - Oct 2015Irving, Texas, Us• Led cross-functional implementation teams at over 60 stores, increasing annual revenue by 2 million • Streamlined 12 reports into one, providing key insights used on a monthly basis by general management teams at each dealership to analyze trends and make investment decisions• Set up and delivered reports that analyzed trends in marketing, showroom traffic, internet leads, and sales
Derek Harmon Education Details
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Brigham Young University - IdahoAnd Related Support Services
Frequently Asked Questions about Derek Harmon
What company does Derek Harmon work for?
Derek Harmon works for Tekion Corp
What is Derek Harmon's role at the current company?
Derek Harmon's current role is Implementation Support Manager.
What is Derek Harmon's email address?
Derek Harmon's email address is dh****@****ket.com
What schools did Derek Harmon attend?
Derek Harmon attended Brigham Young University - Idaho.
Who are Derek Harmon's colleagues?
Derek Harmon's colleagues are Animesh Shrivatri, Mathankumar Meenakshisundaram, Meet Shah, Abhinav Anand Singh, Surya Teja Pinninti, Ranjitha M R, Sachin Agarwal.
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