Derek Keith Email & Phone Number

Franklin, Tennessee, United States

Collaborate with clients to architect and implement cloud-based infrastructure including Entra ID, VMs and cloud-based infrastructure, WVD (Windows Virtual Desktop), and moreLead on-prem to cloud (local AD to Entra AD) and cloud-to-cloud migrations (Google Workspace to Microsoft 365)Assist clients with creating more secure policies through the implementation of Microsoft 365 Identity solutions including MFA and Conditional AccessEngineer endpoint management solutions using Microsoft InTune and Defender for EndpointRespond to external and internal service requests ranging from network issues to service interruptions

Knoxville, Tennessee, United States

Provided project implementation services to small to medium-sized businesses including nonprofits and healthcare providersProjects included:Upgrading server infrastructure (predominantly hosted on-prem in Hyper-V hosts) to meet industry standards and service/support requirements while maintaining functionality and compatibility with existing applications especially EMR solutionsDecommissioning old or underutilized infrastructure to save on operational costsUpgrading networking equipment (Meraki for firewalls, switching, and wireless access/FortiGate for site-to-site or point-to-site VPN needs) to improve performance and network monitoring abilitiesMigrating on-prem workloads/servers/file shares to hybrid or fully cloud infrastructureMigrating identities and devices from local domain-based to fully cloud-based (Entra ID/Entra ID Joined)Implementing MFA and Conditional Access policies to meet industry requirements

Maryville, Tennessee, United States

Acted as subject matter expert for POS systems (including register hardware and Oracle software suite) and in-store payment solutionsPartnered with IT and Operations leadership to solve problems and provide insights for future solutionsTroubleshooted both large-scale (entire organization) and small-scale (single store) issues that affect the ability of the business to serve its guestsMaintained over 900 devices via monitoring tools and automation scriptsProvided guidance for future projects related to cloud infrastructure as company transitioned from Azure to GCP

Maryville, Tennessee, United States

Provided next level support and leadership for Tier 1 Help Desk AnalystsPerformed advanced hardware (Windows and Mac) and software troubleshooting/setupPerformed advanced management of Okta/Active Directory environmentResearched issues related to SQL and JREPartnered with SMEs to implement changes in software, hardware, and corporate policiesActed as consultant on issues related to Cloud Infrastructure

Maryville, Tennessee, United States

Answer incoming calls and chats to troubleshoot basic to intermediate software and hardware issuesAssist with deployment of new hardware and software modificationsAssist with the creation of knowledge-base articlesPartner with senior analysts and other infrastructure professionals to solve more complex issuesProvide insights for change managementWork with enterprise applications including Okta, M365, and ADPerform basic to intermediate network setup and troubleshooting

Knoxville, Tennessee, United States

Asheville, North Carolina

Performed in-home consultations to discover the best total solutions for Best Buy clientsPrepared proposals and presented bids, including performance agreements and custom design schematicsManaged projects in order to meet client expectations by ensuring that products and services are scheduled properlyResponsible for the performance of the in-home sales channel for the Asheville regionCoached associates of all levels in order to provide the best experience for Best Buy clientsUtilized CRM database to maintain client relationships

Knoxville, Tennessee Area

Performed consultations to evaluate integration opportunities in clients' homes or businessesPrepared proposals and presented bids, including performance agreements and custom design schematicsManaged projects in order to meet client expectations by ensuring that products and services are scheduled properlyCreated working relationships with Designers, Builders, Architects and local Best Buy storesManaged relationships through CRM and completes post-sale customer follow-upGenerated personal book of business through referrals, networking, and industry events

Spartanburg, Sc

Built relationships with retail customers, while providing them with relevant and memorable product demonstrationsMaintained a high level of product knowledge within new technology, HT product, advanced experience zone product and across the Samsung ecosystemMade complex technology simple for clients to understand and see unique valueDemonstrated excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops)Supported sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals.

Unloaded trucks and recorded store inventoryPrepared products to be shipped to other stores and costumers’ homesStocked shelves and organized merchandise displays to help customers see what’s possible and quickly purchase productsFollowed established safety guidelines while operating store equipmentReplenished products daily to ensure they’re fully stocked on the sales floorEnsured products are properly secured to reduce loss and eliminate hazardsProcessed online orders and assist other employees with store pickup orders

Master'S Of Religious Education, Religion/Religious Studies

Bachelor'S Degree, Religion/Religious Studies