I lead a global team dedicated to fostering a culture of continuous growth and capacity building. Our collective efforts result in improved employee performance, increased retention rates, and overall company growth. We aim to enhance employee skills and knowledge through strategic planning and implementation, aligning them with the company's vision. Our focus on designing and implementing impactful training programs for employees and leaders allows us to address potential future skills gaps. Collaborating with vendors and partners, we continuously strive to develop innovative learning models. As a trusted subject matter expert, I guide our leaders while working closely with HR leaders to ensure effective deployment and redeployment strategies. Evaluating program effectiveness and managing the L&D budget valued in the millions of dollars, I oversee L&D vendor management and serve as the global LMS administrator. Leading our NASBA sponsorship and managing content on our L&D intranet sites, I strive to ensure that our training delivery team offers high-quality training to multiple business units. Furthermore, I am dedicated to creating and managing our global compliance training program, contributing to the holistic development of our organization.

Manage multiple course projects from inception to implementation. Collaborate with various business channels to produce successful course programs that comply with NASBA and AICPA CPE requirements. Build successful learning environments by creating targeted business objectives that align with business strategy. Design and develop live and virtual classroom training that focuses on all learning types.

•Responsible for partnering with internal and external business partners to assess, analyze, design, develop, implement, evaluate and maintain organizational learning programs in support of employee development, organizational needs, business initiatives, product goals and client management.•Collaborate with business partners to assess and implement processes and training initiatives to support organizational strategies.•Establish new methods of employee learning and training delivery.•Engage in the design and development of existing and new learning technologies.•Design, develops/ coordinates the following types of training: Onboarding (Orientation) Functional, Leadership, ad-hoc, Career Path.•Act as a liaison for and advocate of continuous improvement (from information gathered by center performance program).•Lead targeted analysis and evaluation of training to facilitate the continuous improvement of learning programs.•Design knowledge management strategies to best leverage internal and external learning media such as technical documentation, videos, computer-based training modules, diagrams process maps and other media.•Actively manage a team of Trainers, Supervisors, and Mentor Team, including their development, performance, and productivity.•Utilizes knowledge of Learning Management Systems (LMS) to ensure that training is tracked and recorded, including progress and skill sets. •Develop and maintain the Content Life-Cycle Management system for the company.

•Designed, developed, and configured complex learning solutions for multiple finance teams throughout the United States•Managed a group of trainers and developers to provide face to face, daily huddle, leader-led, and virtual training•Collaborated regularly with executive leadership so that training programs would align to departmental goals•Subject matter expert on emerging e-Learning platforms and cut operational costs as a project manager leading the transition of 180 employees from workplace to work-from-home•Tracked all agile projects enterprise-wide and determined the impact on our business group and then decided learning strategy for each group•Built innovative learning solutions, including huddle documents, leader-led guides, online learning, LMS, web resources, case studies, and simulations•Delivered branded communications to over 10,000 employees, including social media management, newsletters, and email.•Led a team that maintained Content Lifecycle Management for all online department resources•Directed efficiency projects to drive self-service through smart web forms and intranet resources•Led calibration calls to ensure the highest quality standards •Delivered executive leadership training and train-the-trainer sessions for newly created programs•Continuously evaluated training programs to ensure consistent and up to date informationI successfully improved monthly performance metrics 5% over 90 days by creating an innovative training program utilizing gamification and increased our occupancy rate by 30% in one year through task analysis and development of a universal training program.

•Facilitated and supported new hire and embedded base training to leadership, customer service, collections, credit, technical support teams within the Finance Department•Delivered training both face to face and virtually and maintained learning management infrastructure, scheduling, and logistics•Coordinated across multiple business channels on training, product management, and communications and ensured courses complied with Verizon Learning Standards.•Compiled daily, weekly, and monthly status reports on training effectiveness for the executive leadership team•Served as transition supervisor for all new hire classes during their onboard experience•Provided coaching and feedback for positive behavioral change •Developed curriculum at an area, regional, and national level as a Subject Matter Expert•Trained and supported a department that spoke 17 different dialects of Spanish•Created Infographics, Quick Reference Guides, videos, and face to face practice sessions for creative on the spot training•Certified to train executive leadership, financial services, customer service, credit, and technical support employees.•Mentored and trained 40+ individuals that achieved Senior Manager and higher positions.

•Hired and trained new employees and served as their transition supervisor during the first 90 days•Ensured the team understood and complied with objectives through behavioral coaching and feedback•Led a group of training assistants that supported on the job training initiatives•Identified team issues and suggested improvement plans to meet monthly performance goals•Monitored and evaluated team performance, provided feedback and took corrective action if necessary•Prepared reports and data analysis so that all teams could collaborate on departmental goals•Facilitated creative learning solutions, such as lunch and learns, workshops, and teach-backs•Developed and implemented new learning strategies and programs•Increased monthly performance metrics of new hires 20% by creating the transition program.