I am accountable for the design and delivery of technology products and services in a secure and compliant manner. This currently consists of around 80 agile development teams aligning to most of our business units including several platform teams. I build strong relationships with stakeholders and frequently communicate a clear vision, roadmap and accomplishments.Significant Accomplishments- Led the IT organization through changes that involved many leaders receiving new roles and responsibilities.- Collaborated with my Directors to define a north star, strategy and improvement roadmap for IT Solutions Delivery (aka Application Development).- Partnered with internal stakeholders and a consultant to assess our Software DevelopmentLifecycle and develop an improvement roadmap to increase team productivity and developer experience. We have thus delivered many improvements.- Developed and begun implementation of application development metrics focused on value delivery, productivity, predictability, quality and stability.- Partnered with other IT leaders to develop a new process to review and prioritize stay health initiatives to reduce our technical debt and stay in compliance.- Sponsored and promoted our internal technology conference and hackathons to increase innovation and team member engagement.- Developed a vision and plan to reintegrate our Application Development and Application Operations teams.

I was accountable for the technical delivery of our Wealth Management products and services as well as the Data Platform. This involved oversight of around 25 development teams.Significant Accomplishments- Collaborated with business and IT partners to determine how to reduce the application development costs of the area by 25% by 2023- Partnered with business stakeholders to complete the business planning effort which resulted in clear objectives and an initiative roadmap for 2022- Created standards and training to enable proactive agile planning and delivery plans- Developed guidance for prioritizing IT functional work (tech debt, compliance, operational support) to enable consistent prioritization of this work across all IT teamsLed a role clarity workstream to address issues amongst our IT management team roles and responsibilities- Established product area level metrics to show the health and performance of the operating model

In addition to the items listed in the Director, Data Engineering section, accountable for the support and maintenance of most of the solutions built or configured by the Application Development teams. Oversaw four service-oriented teams responsible for delivering reactive support in a timely manner as well as proactive toil reduction and continuous improvement initiatives. Focused on stakeholder engagement through transparent, data driven expectations for application reliability.Significant Accomplishments- Engaged the Agile Continuous Improvement team and jointly developed an agile coaching plan to improve the App Ops operating model, resulting in a Net Promoter Score increase of 61 points from 2020 Q1 to Q2- Partnered with the IT Automation team to develop an Intelligent Operations Monitoring execution plan, completing MVF1 of the Dynatrace implementation- Partnered with several business unit leaders to address concerns and increase communication and collaboration with the App Ops teams- Increased partnership with App Dev and oversaw the implementation of joint process improvements around communication and support handoffs- Sponsored and oversaw the creation of a modern self-service data platform, providing business stakeholders a secure, governed location for building data sets for analytical use cases- Partnered with the BX Data, Analytics and Reporting team to start the development of a BX data architecture- Partnered with our Director of Data Governance to start the Enterprise Data Council, providing insight to data initiatives throughout the organization

Accountable for the Enterprise Data Architecture and Engineering services and solutions including data architecture, acquisition, integration and warehousing. Oversee four blended agile teams including FTEs, onshore and offshore contractors. Focused on delivering enterprise data solutions that exceed customer expectations while fostering an open and collaborative team culture.Significant Accomplishments- Led the Enterprise Data re-architecture effort, resulting in a new technical architecture and design that increases speed to value and significantly reduces technical debt- Created and led the Data Architecture Review Board to provide ensure data architecture changes adhere to the associated principles- Oversaw a monthly stakeholder refinement process that facilitates input and feedback on work prioritization across Enterprise Data initiatives- Proposed and implemented several initiatives as part of the Diversity, Equity and Inclusion Change and Action team (DEI resource guide, backlog creation and onboarding enhancements)- Negotiated and managed several types of resource contracts (onshore, offshore, outsourcing) worth over $20M to most effectively execute on our strategic initiatives- Developed and implemented a new Enterprise Data operating model to increase customer service and collaboration- Engaged as a steering team member with IT to enable their Cloud migration initiative- Managed a 40% operating budget reduction with minimal impact to the organization- Led the PCI and SOC-2 certification effort for the AdvantEdge Analytics Data Platform

I was accountable for our IT Service Management program including Incident, Problem, Change, Configuration, Release, Event, Service Catalog, Environment and Availability Management processes, the execution of the IT Foundations Program and the continued evolution of DevOps.I was also the interim leader of the Enterprise Services team consisting of Unified Communications, Meetings and Executive Services, and End-User Computing and ownership of the Virtual First initiative.

Direct management responsibilities of four IT Operations teams (Network, Security, Monitoring & Automation, and DevOps) including fifteen team members.Network Operations Manager-Matured relationship between Network Engineering and Operations-Led significant maturation of network monitoring including implementation of NetScout nGeniusOne monitoring-Oversaw Network Core Upgrade and Network Security Upgrade projects to effectively replace all data center network infrastructure-Implemented and tested AT&T DDoS serviceSecurity Operations Manager-Significantly matured collaboration across IT Service Management and IT Security-Developed mature SSL certificate lifecycle management process-Effectively handled two unplanned SSL certificate renewal events-Coordinated the Poodle vulnerability plan and communication-Led Security Access Certification semi-annual process overhaul-Responsible for control activities related to PCI, SOC-1 and SOC-2 auditsMonitoring & Automation Manager-ITIL Event Management Process owner-Led significant monitoring maturation through the Event Management project-Develop monitoring service offerings and facilitated training-Monitoring dashboards (performance, capacity, SLA) implementation-Established User experience and application performance monitoring services-Orchestration service (System Center Orchestrator) implemented-Declarative Configuration Management Proof of ConceptPlatinum DevOps Manager-Refined and published standards and best practices for platinum tier services-Implemented more rigorous processes around incident, problem, event and change management-Created detailed monthly reviews for each service-Increased collaboration between App Dev and IT Service Management

Spring 2011 - Substitute teaching for VCP ClassFall 2010 - Windows Client classSpring 2010 - Windows Client class

CDW Managed Services teamDirect management responsibilities of 24/7 Generalist engineering staff of eighteen-Created and led a project to identify and implement engineering efficiencies-Created a three year plan with the end state of self directed engineering teams-Developed objective metrics for engineering utilization-Developed a proposal for a “earn for learn” compensation plan-Developed two year training plan for Generalist engineers-Member of the Managed Services leadership team-Product Management and Work Management process owner-Maintained previous position responsibilities during the economic downturn

CDW HMS DivisionWindows technology owner and team lead-Member of the Managed Services engineering leadership team-Developed numerous monitoring enhancements using Nimsoft Monitoring Solution-Developed Windows security patching process and infrastructure-Developed automated build solution for installing Windows 2003 and 2008 on IBM, Dell, and HP -hardware-Led a test lab inventory and organization project-Wrote numerous task automation scripts in VBScript and PowerShell-Strong working knowledge of Microsoft, VMware and IBM technologies