Derek Mitchell Email & Phone Number

Nashua, Nh, Us

Boston, Massachusetts, United States

Emeryville, California

Wilmington, Ma

• Facilitate executive level meetings to determine next course of action for high profile site impacting issues.• Compile additional information needed for critical issues past first call resolution.• Provide success plans to site managers to address high impact issues.

Acton, Ma

• Responsible for creating and maintaining custom reports for different accounts based on client’s needs.• Facilitated cross-function meetings with project managers, engineers, senior leadership, and others as necessary to ensure customer satisfaction and problem resolution.• Lead and assists in solution development and proposal delivery.

Acton, Ma

• Provided high level technical support to both customers and other SeaChange personnel with hardware and software problem.• Joined conference calls on a regular basis for high profile customers to help resolve outages and other high priority issues in a quick and timely manner.• Readily identified difficult issues with hardware, software, and third-party vendors.