Derek Mitchell Email & Phone Number

Nashua, NH, US

Boston, Massachusetts, United States

Emeryville, California

Wilmington, MA

• Facilitate executive level meetings to determine next course of action for high profile site impacting issues.
• Compile additional information needed for critical issues past first call resolution.
• Provide success plans to site managers to address high impact issues.

Acton, MA

• Responsible for creating and maintaining custom reports for different accounts based on client’s needs.
• Facilitated cross-function meetings with project managers, engineers, senior leadership, and others as necessary to ensure customer satisfaction and problem resolution.
• Lead and assists in solution development and proposal delivery.

Acton, MA

• Provided high level technical support to both customers and other SeaChange personnel with hardware and software problem.
• Joined conference calls on a regular basis for high profile customers to help resolve outages and other high priority issues in a quick and timely manner.
• Readily identified difficult issues with hardware, software, and third-party vendors.