Derek Robinson Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

Dallas, Texas, United States

Currently pre-launch, launch, and sustain Ford Mobile Service at dealerships in assigned territory.I work with all pertinent dealership personnel to educate and train the Ford Mobile Service Program.

Dallas, Texas

• Primarily responsible for client facing program management, as well as, in-dealership consulting activities regarding specific enterprise accounts or regionally based customers for Xtime
• Successfully installed new products, managed and improved dealer relationships, and reviewed KPI reporting and action items at over 100 OEM dealerships.
• Reduced Churn for subscriptions by improving the dealer/vendor relationship & upselling add-on products for sales lead referrals.
• Direct team of 4 Consultants in mainly the Western Region and traveled to dealers throughout the U.S.
• Acted as a Trusted Advisor with my dealers working with Dealer Principals, General Managers, Service Managers, and Parts Managers to improve Customer Retention, and CSI scores.
• Evaluate core opportunities with the dealership service operations making recommendations/modifications to current policies in order to drive higher service retention, show rates, and web based appointment scheduling.

Dallas, Texas

Central Region, Irving Texas

• Primarily responsible for increasing Nissan Dealers sales, revenue, and growth.
• Identify and update process and procedures impacting sales growth within the Nissan Dealer.
• Insure Nissan Dealer is maintaining acceptable Sales Satisfaction Scores (KPI).
• Consult with Dealer management identifying and correcting retailer performance opportunities.
• Improve Nissan Wholesale vehicle sales through Nissan dealer.

Central Region, Irving Texas

• Primarily responsible for increasing Nissan Dealers sales, revenue, and growth.
• Identify and update process and procedures impacting sales growth within the Nissan Dealer.
• Insure Nissan Dealer is maintaining acceptable Sales Satisfaction Scores (KPI).
• Consult with Dealer management identifying and correcting retailer performance opportunities.
• Improve Nissan Wholesale vehicle sales through Nissan dealer.

• Primarily responsible for increasing Infiniti Parts and Service revenue through the Infiniti retailer.
• Increase UIO growth
• Make dealers responsible for KPI management and improvement.
• Liaison between Infiniti and dealer.

• Regional contact for Nissan dealers and support staff regarding allocations and logistics of vehicles.
• Analyze market and retailer demand on truck and SUV platforms, and adjust production orders based on this information.
• Increase dealer sales by facilitating dealer stock and special orders.
• Make dealer accountable for monthly sales numbers.

• Primarily responsible for analyzing and setting KPI targets for field staff.
• Oversee field operations for Fixed & Variable staff for Midwest region of Nissan.
• Attend monthly meetings with ad agency to determine ads and target markets.
• Analyzed regional business plan to set district objectives and provide monthly tracking reports