Derek Shaw Email & Phone Number

Derek Shaw is a IT Manager at GeoEngineers Inc. at GeoEngineers Inc.. He possess expertise in windows, system center configuration manager, active directory, microsoft office, itil certified and 11 more skills. Colleagues describe him as "I have so many good things to say about Derek I don't know where to start! At the very least I can say he is a world-class IT Professional. Derek worked for me for about 3 years, first as just an individual contributor IT Support tech, and then I promoted to a Support Team Lead after about 18 months due to his skills and dedication. Technically, Derek is amazing. He's got an extremely deep understanding of Windows clients and what's under the hood, as well as the client / server / network interactions that make up an end user's computing experience. He excels at solving hard problems because of his tenacity and ability to stick with a challenge until he has an answer. To balance out that determination, his decision making around when to "cut and run" (re-imaging a PC, for example) vs when a problem looks fixable and sticking with it, is excellent. This makes him incredibly efficient and able to burn through huge workloads in a short time. He's got a great mind for troubleshooting, and consistently gets hard problems solved. However, his best strengths are his interpersonal and soft skills. People at GeoEngineers LOVED Derek because of his demeanor, willingness to help, and dependability. On formal IT opinion surveys from all employees, our Support group was rated 'Excellent' in "Overall Customer Service". A significant portion of people's perception of our IT dept. was due to their interactions with Derek. I know this because I frequently received emails from employees letting me know how satisfied and grateful they were with him and his work. In 2015 his contributions to GeoEngineers were so significant that the Executive Management Group (C-levels) awarded him, an IT Support guy, an additional year-end bonus on-top of the already high one I was able to give him that year. For an IT guy to get recognized like this in a company full of earth-science engineers was remarkable. Lastly, what truly made Derek a pleasure to work with was his ability to put people at ease and be a true friend. Everyone has their 'work best friend', but I think Derek was probably 3-4 people's best friend. He's kind, considerate, and dedicated to helping others succeed. I promoted him to a Lead because of his natural ability to bring people together, work through challenges, and uphold the reputation of the IT Support department. I hope I'm lucky enough to have Derek on my team again in the future."

Listed skills include Windows, System Center Configuration Manager, Active Directory, Microsoft Office, and 12 others.

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  University Of Idaho

  Management Information Systems, General