Derek Siscoe Email & Phone Number

Pearland, Tx, Us

Develop and implement VBA macro automation, constructing Excel workbooks to enhance operational efficiency for top day trade matching dispute resolution and other various daily middle office procedures. Execute daily cash and position reconciliations, proactively identifying and resolving breaks to ensure seamless trading desk support for large Multi-Strategy Hedge Funds.Ensure accuracy in trade bookings, end-of-day pricing, and client deliverables, playing a vital role in maintaining high standards of precision in a fast-paced, result-oriented environment.Effectively communicate with clients, addressing systems and trade-related queries, showcasing strong interpersonal skills and a positive approach.Collaborated seamlessly with various Middle Office, Nav, IT, and Investor Service teams, contributing to a productive and supportive environment.

Houston, Texas, United States

 Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects Ensure that all projects are delivered on-time, within scope and within budget Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques Perform risk management to minimize potential risks Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Meet budgetary objectives and adjust project constraints based on financial analysis

Houston, Texas, United States

 Perform on-site risk assessments of client homes in order to recommend relevant security systems based on individual needs Educate clients on available security and life safety equipment Install wired and wireless security equipment in clients’ homes and tested to ensure proper functionality Troubleshoot and repair security equipment both onsite and over the phone

Webster, Texas, United States

Provide outstanding and professional customer support by facilitating product demonstrations for customers to inspire interest and increase sales.• Exceeded all personal and corporate sales quotas on a continuous basis by learning new products, services, and sales techniques to inform overall performance and to serve customers better.• Improved team member productivity and efficiency by filling in for absences, assisting associates during peak business times, and supporting the sales team personnel with phone and online orders with in-store pickup.• Increased sales, working directly with customers to develop rapport, build sales based on needs and desires, and close deals promptly.• Oversaw office responsibilities such as daily inventory of products, staff scheduling, office organization, and promotional events.• Trained and mentored 10+ new associates to work comfortably in multi-branded environments.• Maximized profitability through superior customer service, effective and prompt communication, and follow-up on all pending matters with the customer.• Provided analytical support when preparing ad-hoc reports of Home Theater sales and customer loyalty strategies.

Baybrook

Created memorable customer experiences by understanding the customer's needs, educating them on the latest technology, and identifying and developing complete solutions according to their lifestyle. • Quickly earned a reputation for boosting department morale through team member coaching; met established monthly sales and team member retention goals. • Improved overall team member performance by tracking KPIs on a daily, weekly, and monthly basis to seek out key growth and improvement opportunity areas. • Surpassed sales revenue goals 30% by training and mentoring 15+ junior staffers in the department in the best sales and customer rapport practices.• Ensured each team member reached their fullest potential by reviewing employee performance and delivering feedback on a weekly and monthly basis. • Increased customer retention by resolving product and service problems, clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best resolution, expediting correction or adjustment, and following up to ensure success.

Educated clients utilizing the Sales Excellence engagement model to provide them walk-out working solutions, clinics, and classroom-based training.• Secured a loyal customer base by maintaining current knowledge of industry trends in the areas of home networking products and connected home technologies. • Recommended potential products or services that best fit the client’s needs by interacting with them on product availability and answering questions. • Generated $60K in sales revenue monthly by facilitating on-the-floor product training sessions for customers. • Collaborated with sales team personnel to assist them with meeting sales goals by educating them on new technologies, products, and services.• Utilized superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients.

Leveraged sales expertise and product familiarity to promote Sony brand items located in the home theater department to customers. • Demonstrated products for customers to build solid relationships and foster customer loyalty. • Held accountable for learning new Sony products to answer questions and educate customers on product usage. • Trained and mentored coworkers on Sony specific products and selling strategy to aid them in product sales.

Provide outstanding and professional customer support by facilitating product demonstrations for customers to inspire interest and increase sales.• Exceeded all personal and corporate sales quotas on a continuous basis by learning new products, services, and sales techniques to inform overall performance and to serve customers better.• Improved team member productivity and efficiency by filling in for absences, assisting associates during peak business times, and supporting the sales team personnel with phone and online orders with in-store pickup.• Increased sales, working directly with customers to develop rapport, build sales based on needs and desires, and close deals promptly.• Oversaw office responsibilities such as daily inventory of products, staff scheduling, office organization, and promotional events.• Trained and mentored 10+ new associates to work comfortably in multi-branded environments.• Maximized profitability through superior customer service, effective and prompt communication, and follow-up on all pending matters with the customer.• Provided analytical support when preparing ad-hoc reports of Home Theater sales and customer loyalty strategies.

Master Of Applied Economics, Applied Economics, 3.73

Activities and Societies: • Society for Collegiate Leadership & Achievement• Relevant Coursework: Econometric Analysis, Macroeconomic.

Bachelor Of Science - Bs, Psychology

Activities and Societies: • The National Society of Leadership and Success• Relevant Coursework: Game Theory, Economics of Gender.

Associate Of Arts (A.A.), General Studies

Activities and Societies: • Deans List (2015)