Derek Townsend Email & Phone Number

Ontario, Canada

Toronto, Canada Area

Waterloo, Ontario

- Developed and implemented a Java Devops pipeline that showed how to deploy to AWS Fargate service.- Used Docker and ansible to automate configuration and building of servers.- Installed and configured Windows 2016 core for Jenkins and Gitlab build agents.- Worked with other teams to research and implement new technologies to promote better communication between the support and development team- Used Terraform to create infrastructure as code configuration and deployment of Cloudees Core to AWS

Mississauga, Ontario

Principal Consultant for Cloud Data Protection solution. Worked with customers to develop and implement security solutions that resolved customer data privacy concerns.- Developed and implemented the CDP software to meet and exceed the regulatory requirements for a customer dealing with personal data security concerns. - Created partnerships with clients to ensure success of the projects- Installed and configured Oracle, MySQL and MS SQL Server databases for the Engineering and Quality Assurance teams allowing them to effectively test and build products.- Worked with international clients to install and configure the PRS Server and supported the customers to ensure successful implementation and troubleshot the PRS System maintaining service level agreements.- Designed and implemented solutions designs to meet customer requirements.- Created Statement of Work for clients and change requests.

Waterloo, Ontario

Founding employee that designed and coded modules of the software, as well and customer implementations of the software. - Designed and implemented Information Technology Systems using VMWare ESXi maximizing efficiency and cost effectiveness.- Administered Information Technology Systems ensuring minimum interruptions to PerspecSys business- Planned and implemented Information Technology budgets to advance short and long-term company goals and provide accountability. Developed and refined the network architecture with back up and disaster recovery procedures mitigating loss of data and reducing company vulnerabilities. Installed and configured Oracle, MySQL and MS SQL Server databases for the Engineering and Quality Assurance teams allowing them to effectively test and build products. Worked with international clients to install and configure the PRS Server and supported the customers to ensure successful implementation and troubleshot the PRS System maintaining service level agreements.Supported and increased customer confidence through the development of strong and effective relationships which resulted in successful implementation of company products.Developed testing scenarios to meet customer requirements.- Project managed both national and international companies’ requirements resulting effective implementation.- Identified and tested systems including “bug tracking” and knowledge base programs to increase efficiency of the Technical Support team.Developed and facilitated customer facing support procedures resolving customer issues.

Orangeville, Ontario

- Used Agile Development to develop and test the PRS Server - Cloud Data Privacy-Residency-Security and Cloud DataGovernance- Designed architecture and developed the Audit Services, License Governance and Installer modules of the PRS Server.- Developed the database schemas to be used by the PRS Server.

L• Provided support for mainframe systems and troubleshooting of network and server issues. Assisted internal and external customers in a service desk role; supporting printers, hardware, software, and related technical concerns. • Proactively maintained and monitored computer equipment to ensure maximum security and availability.• Successfully streamlined the reporting systems for various departments by moving from paper to electronic format. As a result, cut processing time by one hour per shift while reducing supply costs and frequency of errors.• Designed and set-up electronic report security policies using IDS and PDF, enabling improved control of sensitive information and minimizing risk of fraud.• Analyzed accounts payable system and wrote a successful proposal to upgrade the cheque-printing process from impact to laser technology, resulting in overall savings in time and consumable costs.• Tested new software and enhanced its efficiency. This led to simplification of key procedures and reduced operation costs.

• Provided comprehensive rating, data collection, processing, and quality control for vehicle-based non-destructive testing on multi-million-dollar infrastructure-management projects. • Created and executed action plans to optimize efficiency of data collection, repairs, and preventative maintenance. • Displayed initiative by taking over responsibility of project running 2 months behind schedule. Researched and executed all aspects to complete project within deadline. • Developed extensive hands-on experience with various network and PC systems. Troubleshot and repaired hardware and software subsystems while mastering use of related equipment including roughness and texture lasers, ultrasonic sensors, and grade sensors.• Consulted with prospective and existing customers to present features and applications of data collection hardware and software.• Supervised and trained data-collection crews with minimal supervision.• Administered shipping data, daily contact reports, expenses, and timesheets. Displayed initiative by taking over responsibility of project running 2 months behind schedule. Researched and executed all aspects to complete project within deadline. Developed extensive hands-on experience with various network and PC systems. Troubleshot and repaired hardware and software subsystems while mastering use of related equipment including roughness and texture lasers, ultrasonic sensors, and grade sensors.Consulted with prospective and existing customers to present features and applications of data collection hardware and software.Supervised and trained data-collection crews with minimal supervision.Administered shipping data, daily contact reports, expenses, and timesheets. Personal Non-

International financial institution offering broad-based financial products and services.Designed and implemented custom application with supporting database, using Lotus Advantage, to track status of customer loan requests. As a result, significantly increased departmental productivity while reducing average number of customer complaints. Maintained application while developing corresponding reports that enabled tracking of key department statistics, allowing for precise monitoring of loans, mortgages, and productivity status.Processed legal documents for loans and mortgages, and verified conditions of credit compliance.Investigated and maintained accurate securities held as loan

Back Office Support to input loan security in to the bank system

Diploma, Computer Programming

Ba Hons, Classical Studies