Developed and supported on-prem SharePoint 2016 and internal PaaS application. Worked with the business units to structure and utilize intranet. Created Google Analytic reports for the business to analyze traffic data for the intranet sites.

See Buffalo Wild Wings role as a Systems Analyst. Returned there as a contrator for 2 months to do the same role.

Primary support analyst at headquarters; develop and support SharePoint and content management systems.Ensure integrity, licensing, performance, and security; configure and maintain add-in and third party related products.Promote and acclimate SharePoint best practices thru managing assigned tickets. Deliver solutions to critical business areas; confirm users have appropriate coverage to deploy its potential.Expand usage of current platform; design and build workflows and… Show more Primary support analyst at headquarters; develop and support SharePoint and content management systems.Ensure integrity, licensing, performance, and security; configure and maintain add-in and third party related products.Promote and acclimate SharePoint best practices thru managing assigned tickets. Deliver solutions to critical business areas; confirm users have appropriate coverage to deploy its potential.Expand usage of current platform; design and build workflows and InfoPath forms.Resolve technical tickets in less than 48 hours; provide 24-hour operational support. Show less

Delivered and executed requirement specific sites; dedicated Sales division SharePoint SME. Developed and implemented over 22 SharePoint sites; enabled environments to meet users’ essentials.Maintained ~180 sites, resolved issues and questions; trained 900 users and generated user reference documents.Managed division user permission for SharePoint, Active Directory and SAP; division security administrator.Planned, recommended and implemented enhancements, and upgrades; the point… Show more Delivered and executed requirement specific sites; dedicated Sales division SharePoint SME. Developed and implemented over 22 SharePoint sites; enabled environments to meet users’ essentials.Maintained ~180 sites, resolved issues and questions; trained 900 users and generated user reference documents.Managed division user permission for SharePoint, Active Directory and SAP; division security administrator.Planned, recommended and implemented enhancements, and upgrades; the point of contact for technical issues. Show less

Clarity in communication is critical as all support is done over the phone and using remote assistance tools• Primary Analyst accountable for “tickets within incident bucket” inventory for sales user group. Responsible for resolving advanced Level II tickets.• Managed hardware inventory for all terminated remote employee equipment. Handled 200 shipments a year and processed back to inventory.• Responsible for 5 remote sales offices servers. Upgraded and managed printer drivers… Show more Clarity in communication is critical as all support is done over the phone and using remote assistance tools• Primary Analyst accountable for “tickets within incident bucket” inventory for sales user group. Responsible for resolving advanced Level II tickets.• Managed hardware inventory for all terminated remote employee equipment. Handled 200 shipments a year and processed back to inventory.• Responsible for 5 remote sales offices servers. Upgraded and managed printer drivers for these servers.• Trained new hires on team. Was selected to teach 2-3 new hires each year.• Broadband WiFi Project Leado Collaborated with Director of the division to gain understanding of business needs and determine appropriate technology deliverable. Tested and provided usage and support structure to these field users.o Managed vendor relationship and issue resolution with devices and service platform. o Primary support technician. Point of contact for all broadband issues.o Tracked and maintained device inventory. Managed over 250 cards from 2 different vendors.• Project Manager and Lead Support for BOTG division Windows 7 upgradeo Project affected 320 field users for this division and created foundation for upgrade to Retail Sales division with 1000+ field users.o Ran the pilot user group. Collected and evaluated feedback then presented findings; promoted alternate solutions.o Tested Windows 7 with the division’s applications in the field. Ensured all current applications would be viable with the new OS.o Created upgrade procedure for when laptops are shipped in. Managed team of contractors used procedure to process to handle 5-8 laptops a day.o Created FAQ to remote users for using Windows 7. Used in both upgrades for over 1300 users with their new OS.o Wrote requirements for printer software package development. Conducted extensive testing of deliverable. Show less

• Direct support and managed desktop related issues for 200+ users at JFB facility, a user base of Scientist and Engineers.• Managed hardware inventory and maintained replacement schedule. Supported and managed over 250 users. Top 3 support bases of 50 colleagues.• Evaluated divisional technology needs and made purchasing recommendations. Guided user base for purchasing needs.

Responsible for supporting users throughout North America via phone.• Highest Call Volume award, obtained within first three months of position. Daily call average upwards of 35-40 calls.• Excellent scores in customer satisfaction surveys. Averaged 4.8 out of 5.• VPN Project Lead. Created support documentation and trained team in VPN support calls.• Escalation team member, made up of top Analysts responsible for critiquing all tickets logged within the Help Desk.

• Responsible for supporting 180 users of this satellite office. Implemented all user software and provided software and hardware support. • Executed and managed all office IT related projects.• Had been a contractor here (1996-1998) and was recruited back to permanent status.