Derek Bishop Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Maple Plain, Minnesota, United States

Greater Minneapolis-St. Paul Area

Developed and supported on-prem SharePoint 2016 and internal PaaS application. Worked with the business units to structure and utilize intranet. Created Google Analytic reports for the business to analyze traffic data for the intranet sites.

See Buffalo Wild Wings role as a Systems Analyst. Returned there as a contrator for 2 months to do the same role.

Bloomington, Minnesota

Greater Minneapolis-St. Paul Area

Primary support analyst at headquarters; develop and support SharePoint and content management systems.Ensure integrity, licensing, performance, and security; configure and maintain add-in and third party related products.Promote and acclimate SharePoint best practices thru managing assigned tickets. Deliver solutions to critical business areas; confirm.

Headquarters

Delivered and executed requirement specific sites; dedicated Sales division SharePoint SME. Developed and implemented over 22 SharePoint sites; enabled environments to meet users’ essentials.Maintained ~180 sites, resolved issues and questions; trained 900 users and generated user reference documents.Managed division user permission for SharePoint, Active.

Headquarters

• Clarity in communication is critical as all support is done over the phone and using remote assistance tools
• Primary Analyst accountable for “tickets within incident bucket” inventory for sales user group. Responsible for resolving advanced Level II tickets.
• Managed hardware inventory for all terminated remote employee equipment. Handled 200 shipments a year and processed back to inventory.
• Responsible for 5 remote sales offices servers. Upgraded and managed printer drivers… Show more Clarity in communication is critical as all support is done over the phone and using remote assistance tools
• Responsible for 5 remote sales offices servers. Upgraded and managed printer drivers for these servers.
• Trained new hires on team. Was selected to teach 2-3 new hires each year.

James Ford Bell Research Facility

• Direct support and managed desktop related issues for 200+ users at JFB facility, a user base of Scientist and Engineers.
• Managed hardware inventory and maintained replacement schedule. Supported and managed over 250 users. Top 3 support bases of 50 colleagues.
• Evaluated divisional technology needs and made purchasing recommendations. Guided user base for purchasing needs.

Pillsbury Center

• Responsible for supporting users throughout North America via phone.
• Highest Call Volume award, obtained within first three months of position. Daily call average upwards of 35-40 calls.
• Excellent scores in customer satisfaction surveys. Averaged 4.8 out of 5.
• VPN Project Lead. Created support documentation and trained team in VPN support calls.
• Escalation team member, made up of top Analysts responsible for critiquing all tickets logged within the Help Desk.

Bloomington

• Responsible for supporting 180 users of this satellite office. Implemented all user software and provided software and hardware support.
• Executed and managed all office IT related projects.
• Had been a contractor here (1996-1998) and was recruited back to permanent status.