Multi-Vendor Services - Salesforce Delivery Leader
CurrentDirect a team which operationalizes the Philips Multi-Vendor Service organization through continuous support and improvement of multiple Salesforce.com environments in different global markets. This includes the support of Field Service Operations, the Philips InfoView CMMS SaaS application, Philips AllParts Medical operations, Agito Medical operations, and various special projects.Apply Project Management, SCRUM and LEAN methodologies to organize, prioritize and manage system and business process changes. Conduct Value Stream Mapping Exercises, Business Process Mapping Exercises, Problem Solving Events, and Root Cause Analysis Working Sessions to help gain insights of challenges faced by the business and make the most informed decisions on which issues to tackle first.Create and manage technologies to automate businesses process by using Machine Learning and AI concepts.
