Derek Decker Email & Phone Number

Indianapolis, Indiana Area

Lead the Customer Service department to ensure timely, accurate and quality interactions with customers of over 25 plus merchandise websites. Develop plans and incentives for upselling customers. Investigate and resolve in a timely manner all internal and external customer complaints appropriately and effectively. Provide feedback to management regarding.

Led planning and operations during all events including the Indianapolis 500, Brickyard 400 and over 100 other special events annually. Responsible for and managed staff of 1,400 part-time and seasonal employees 500-acre facility, including over 250,000 grandstand seats and 5,000 parking spots in 16 different lots.Event Logistics: Developed and implemented.

Planned and executed event operations for the Indianapolis 500, Brickyard 400 and United States Grand Prix. Responsible for programing all pre-race and post-race ceremonies along with all entertainment activities inside the facility, with a $256,000 budget and a staff of 30.In-Event Entertainment: Managed all pre-race entertainment activities, including.

Developed and administered golf tournament operations plans for the Comfort Classic at the Brickyard, a Senior PGA Tour event, and the Pro-Am eventEvent Logistics: Managed all production timelines for set-up of temporary hospitality areas, offices and media center. Coordinated daily activities including the senior & youth clinics, Shootout and Pro-Am.

Oversaw all temporary hospitality facilities during the Indianapolis 500, Brickyard 400, Indy 200 at Walt Disney World Speedway, and the Senior PGA Tour Comfort Classic at the Brickyard.Client Service: Worked with 120+ corporations during the Indy 500 and Brickyard 400 events, managing all aspects of hospitality events including press conferences, meals.