Derek Ortiz Email & Phone Number

Pleasanton, California, US

Pleasanton, California, US

Pleasanton, California, US

Pleasanton, California, US

Pleasanton, California, US

• Monitoring key aspects of critical Workday systems via tools and proactive health checks for incident detection
• Triaging, managing and resolving or escalating incidents related to real time performance of servers, network devices, and applications that underpin Workday's key online businesses
• Ensure the highest levels of service availability (Site-Up) by being the technical subject matter expert (hands on the keyboard) during the most complex incidents/outages related to Workday's online services
• Drive service related activities through change and incident management processes
• Troubleshoot various Java related errors and proactively work on any issues to avoid outages
• Work in BMC Bladelogic to perform large tasks including updates across multiple servers

Santa Clara, California, US

• Provide assistance to customers in their purchase of the best kamado-style cooker in the world; The Big Green Egg
• Provide feedback on any accessories that the customer shows interest in and recommend products that will provide them with an improved cooking experience
• Recommend a variety of spices, rubs and sauces to meet the customer's cooking needs
• Assist with cooking classes in a number of capacities ranging from Sous-Chef to coordinating attendees

Menlo Park, CA, US

• Worked on both IT and Real Estate Projects
• Prepared and delievered documentation for bid requests from vendors
• Handled field office closures while also supporting field office relocations
• Provided support for various IT projects (Meeting Minutes, Scheduling, Administration, and Status Reporting)
• Worked on a global refresh of ShoreTel that included upgrading all physical hardware associated with ShoreTel and updating the client software
• Created Project Charters, Action Item Logs, Risk Logs, and Scope Documentation

Menlo Park, CA, US

• Serve as the on-call point of contact for the NOC when needed.
• Specialize in the creation and editing of procedures related to taking on tier one support from other groups
• Serve as a point of contact for other teams on a variety of projects and initiatives
• Provided assistance in the hiring of new employees via interviewing and technical questioning
• Trained new hires on NOC processes and procedures when needed
• Attend trainings and courses with the objective to bring information back to present to the NOC team

Menlo Park, CA, US

• Support and monitor RHI infrastructure including backups, batch jobs, websites, applications and servers
• Support and monitor all physical equipment (Power, Cooling, Racks) in the data center
• Track and monitor power usage in the data center to ensure system and network stability
• Provide support in a UNIX environment via X-Windows
• Enable communication amongst teams and relay information regarding issues to users throughout multiple locations
• Serve as the point of escalation for Tech Support on critical priority one issues

Menlo Park, CA, US

• Performed server installation, repairs, physical setup and configuration within an Enterprise level environment
• Tested a variety of Data Center environmental configurations and changes
• Provided assistance to Server Engineering teams when needed

• Provided hardware and operating system support to clients
• Worked with vendors to obtain product and part replacements under warranty
• Trained new associates and assisted them in certification preparation

US

• Provided technical assistance for both server and desktop clients
• Assisted in the sale and configuration of clients system builds and purchases
• Worked within client budgets and restrictions to provide cost effective system solutions to fit their needs

Computer Science

Education record