Derek Parris Email & Phone Number

Custom Services Implementation Consultant, Quality Assurance Tester, Business Analyst, Trainer Extraordinaire, Integration Wizard, Systems Administrator, Survey Developer

Greensboro, North Carolina, United States

• Pioneered several key process improvements following lean principles resulting in the elimination of waste and increased efficiencies
• Served as systems analyst on a major project to incorporate new processes with the utilization of a new coaching technology platform to facilitate executive coaching
• Facilitated working sessions with multiple global shareholders to obtain systems requirements and drive development of functionality to facilitate the new process.
• Performed extensive QA and user acceptance testing on functionality and coordinated closely with multiple development teams in order to validate that all functionality met requirements
• Facilitated global training sessions for multiple user groups on using the new process

Greensboro, North Carolina, United States

• Product owner of CCL’s Coaching Nexus platform – worked with the core development team on developing new features and conducted live demos of the platform for clients. Served as the SME for coaching technologies across.
• Devised new features and drove development ahead of other projects by influencing and clearly articulating the benefits to internal and external users of CCL systems
• Within 3 months in role, became the ultimate authority on how CCL’s new ERP system (Microsoft Dynamics 365) would be used in conjunction with other CCL systems to support CCL’s coaching business
• Conducted extensive training for implementation managers, executive coaches and others on using CCL systems to support the coaching business

Greensboro/Winston-Salem, North Carolina Area

• Managed CCL coaching engagements from contract initiation to satisfaction survey
• Personally managed over $7.5 million in coaching revenue over 3 years
• Managed over 500 engagements including over 7,000 participants
• Became an expert at devising and rolling out processes and best practices in supporting high volume coaching initiatives
• Global PM for one of CCL’s largest coaching clients (a top global automaker) – created, implemented and rolled out complex processes servicing all the client’s coaching needs globally and led the operational account.

Greensboro/Winston-Salem, North Carolina Area

• Trained new hires, updated SOPs and developed and analyzed KPIs, which resulted in a savings of thousands of dollars per year for CCL
• Scored assessments for custom, open enrollment and coaching programs ranging from 360 degree feedback reports such as Benchmarks, Skillscope, and 360 By Design to behavior-based reports such as the Fundamental.
• Created group and aggregate reports for custom clients, which provided insights into company dynamics.
• Worked directly with IT and third-party vendors to validate errors and solve system issues.

Greensboro/Winston-Salem, North Carolina Area

• Revised global coordination procedures aligned with major changes to CCL’s flagship Leadership Development Program. Successfully coordinated the first run of the program post-change at CCL’s global headquarters in.
• Contributed process improvements to internal systems by creating, organizing and administrating an internal repository for the program support group (SharePoint.)
• Member of the core team for revisions to key internal systems. Suggested new features and performed multiple stages of validation testing.
• Coordinated multiple high-profile custom programs on client sites across the country

Lexington, Kentucky Area

• Developed and presented a crossdocking concept that emphasized industry best practices and optimal efficiency.
• Performed analysis of central dispatch operations to maximize efficiency (reduce call cycle times) in dealing with abnormal situations within dispatch. Presented findings to management, gave recommendations and.
• Led team in researching current market trends for specific target areas in the retail industry, researched possible candidates for acquisition and reported findings to management.

Burlington, North Carolina, United States

• Worked with engineers to troubleshoot production issues and facilitated the repair of misaligned machines resulting in excellent levels of sound quality (the best in the industry at the time).
• Contributed to the development of quality control procedures for two unique clients with specific needs including the customization of procedures for the National Library Service of the Library of Congress.
• Captured audio from sources such as DAT, CD, and cassette tape onto a computerized non-linear audio editing system and subsequently edited and produced final production masters.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Accounting

Concentration in money and finance.