Derek Parris Email & Phone Number

Burlington, Nc, Us

Custom Services Implementation Consultant, Quality Assurance Tester, Business Analyst, Trainer Extraordinaire, Integration Wizard, Systems Administrator, Survey Developer

Greensboro, North Carolina, United States

• Pioneered several key process improvements following lean principles resulting in the elimination of waste and increased efficiencies• Served as systems analyst on a major project to incorporate new processes with the utilization of a new coaching technology platform to facilitate executive coaching• Facilitated working sessions with multiple global shareholders to obtain systems requirements and drive development of functionality to facilitate the new process.• Performed extensive QA and user acceptance testing on functionality and coordinated closely with multiple development teams in order to validate that all functionality met requirements• Facilitated global training sessions for multiple user groups on using the new process

Greensboro, North Carolina, United States

• Product owner of CCL’s Coaching Nexus platform – worked with the core development team on developing new features and conducted live demos of the platform for clients. Served as the SME for coaching technologies across CCL globally• Devised new features and drove development ahead of other projects by influencing and clearly articulating the benefits to internal and external users of CCL systems• Within 3 months in role, became the ultimate authority on how CCL’s new ERP system (Microsoft Dynamics 365) would be used in conjunction with other CCL systems to support CCL’s coaching business• Conducted extensive training for implementation managers, executive coaches and others on using CCL systems to support the coaching business

Greensboro/Winston-Salem, North Carolina Area

• Managed CCL coaching engagements from contract initiation to satisfaction survey • Personally managed over $7.5 million in coaching revenue over 3 years• Managed over 500 engagements including over 7,000 participants• Became an expert at devising and rolling out processes and best practices in supporting high volume coaching initiatives• Global PM for one of CCL’s largest coaching clients (a top global automaker) – created, implemented and rolled out complex processes servicing all the client’s coaching needs globally and led the operational account team across North America, APAC and EMEA

Greensboro/Winston-Salem, North Carolina Area

• Trained new hires, updated SOPs and developed and analyzed KPIs, which resulted in a savings of thousands of dollars per year for CCL• Scored assessments for custom, open enrollment and coaching programs ranging from 360 degree feedback reports such as Benchmarks, Skillscope, and 360 By Design to behavior-based reports such as the Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B) Myers-Briggs Type Indicator (MBTI) and Work Place Big 5. • Created group and aggregate reports for custom clients, which provided insights into company dynamics.• Worked directly with IT and third-party vendors to validate errors and solve system issues.

Greensboro/Winston-Salem, North Carolina Area

• Revised global coordination procedures aligned with major changes to CCL’s flagship Leadership Development Program. Successfully coordinated the first run of the program post-change at CCL’s global headquarters in Greensboro.• Contributed process improvements to internal systems by creating, organizing and administrating an internal repository for the program support group (SharePoint.)• Member of the core team for revisions to key internal systems. Suggested new features and performed multiple stages of validation testing.• Coordinated multiple high-profile custom programs on client sites across the country

Lexington, Kentucky Area

• Developed and presented a crossdocking concept that emphasized industry best practices and optimal efficiency.• Performed analysis of central dispatch operations to maximize efficiency (reduce call cycle times) in dealing with abnormal situations within dispatch. Presented findings to management, gave recommendations and provided KPIs for future use.• Led team in researching current market trends for specific target areas in the retail industry, researched possible candidates for acquisition and reported findings to management.

Burlington, North Carolina, United States

• Worked with engineers to troubleshoot production issues and facilitated the repair of misaligned machines resulting in excellent levels of sound quality (the best in the industry at the time).• Contributed to the development of quality control procedures for two unique clients with specific needs including the customization of procedures for the National Library Service of the Library of Congress.• Captured audio from sources such as DAT, CD, and cassette tape onto a computerized non-linear audio editing system and subsequently edited and produced final production masters.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Accounting

Concentration in money and finance.