Derek Slesinger Email & Phone Number

• LifeLabs Learning is the go-to manager training and employee development resource for 1,000+ amazing companies (like Reddit, GoPro, Slack, and Sony Music). We study what makes great managers and employees different.
• Tier 2 Support Triage (Troubleshooting Hardware & Software Issues)
• Equipment & Lifecycle Management
• Managing the devices of our entire company via MDM system
• Onboarding/Offboarding
• IT Training for internal & external teams

Christiana, Delaware

• Led my team as our store’s most experienced technician for 7 months during our store’s COVID 19 limited storefront model
• Mentor all new technicians, as well as seasoned technicians that have room for improvement in technical proficiency, communication, customer focus and/or empathy skills
• Rated consistently with a high Net Promoter Score and Team Member Score (86 NPS, 95 TMS last quarter)
• Responsible for hardware and software repairs of Mac and iOS devices

• Was chosen to pilot a new role for Apple Music & Platoon, designed to help the company’s cross-functional product team operate as effectively as possible. Product ops specialists own many of the product team’s.
• Creating a series of 8 instructional videos on the platform, which will be able to help internal users and external artists use the platform with ease.
• Created about 100 Linkfire links for various artists and their upcoming releases, so they can market them to their fans on release day.
• Executed a strategy to reengage artists & managers with our platform after long periods of dormancy.

Culver City, California, United States

• ACCOMPLISHMENTS:
• Directed the Payment Partners program that covers over 60 partners, across 30 languages. This is a $70 million dollar business, and requires cross-functional communication with our international and localization teams.
• Created an internal process for handling and managing our intake forms and requests.
• Scaled our software tools globally by translating and localizing them to over 30 languages.
• Manage and balance multiple projects at once, across multiple lines of business. This demonstrates my flexibility, as well as my ability to share my influence across multiple teams.
• Lead the training & development of other corporate team members and continue to be a resource to others across various branches of the organization.

Christiana, Delaware

• Created a streamlined workflow to improve our repair times and accuracy, which also improved our successful repair statistics
• Assisted in the onboarding and training of newer technicians, allowing them to shadow my interactions and inform them what technical and soft skills lead to better interactions

Christiana, Delaware

• Facilitated up to 40 customer appointments per day, resolving software and hardware issues in a matter of minutes.
• Created detailed notes and next steps for more experienced technicians, allowing them to accurately perform hardware repairs on customer devices.

Avon, CO

• Responsible for the preparation, alteration, and execution of new curriculum programs.
• . Led trips to the surrounding areas with a co-educator, teaching classes in general science, ecology, biology, etc. for age groups ranging from 6-15 years old.
• Led overnight backpacking trips for older groups, placing an emphasis on survival skills and leaving no trace behind.

Sandwich, MA

• Produced and executed lesson plans co-designed by the Massachusetts Board of Education and my team.
• Intermittently stood as the Lead Educator on site, making me responsible for facilitating orientation and debriefing sessions with groups as large as 300 people.
• Constantly utilized interpersonal skills to adjust to individual needs and circumstances.

Wilmington, Delaware

• Chosen to pilot and spearhead multiple special projects and tasks, which often required data analysis and creating new resources for the rest of the staff.
• Placed in a leadership role to keep my team ahead of trends and preventing errors.
• Consistently acknowledged for my quality & production statistics.

• . Managed a large team of lifeguards, including scheduling, training, and discipline.
• . Responsible for the training and onboarding of a lifeguard staff of 20 people.
• . Worked with a small team of directors to make sure our waterfront was clean, safe, and fun for everyone.

Newark, DE

Assisted in selling/renting tuxedos for special occasions. Sized & fitted customers, cleaned & organized stock, and worked with a small team of employees in a fast paced working environment

Bachelor Of Science (Bs), Organizational & Community Leadership

Activities and Societies: Men's Rugby Team, Leadership Coach for Salesianum High School

Education record