Derek Slesinger Email & Phone Number

LifeLabs Learning is the go-to manager training and employee development resource for 1,000+ amazing companies (like Reddit, GoPro, Slack, and Sony Music). We study what makes great managers and employees different from average and teach the "tipping-point skills" we identify: the smallest changes that make the biggest impact in the shortest time.Job Duites include:• Tier 2 Support Triage (Troubleshooting Hardware & Software Issues)• Equipment & Lifecycle Management • Managing the devices of our entire company via MDM system• Onboarding/Offboarding • IT Training for internal & external teams• Vendor Management• Special Projects• Delegating Tasks to other Team Members

Christiana, Delaware

• Led my team as our store’s most experienced technician for 7 months during our store’s COVID 19 limited storefront model • Mentor all new technicians, as well as seasoned technicians that have room for improvement in technical proficiency, communication, customer focus and/or empathy skills• Rated consistently with a high Net Promoter Score and Team Member Score (86 NPS, 95 TMS last quarter)• Responsible for hardware and software repairs of Mac and iOS devices

Was chosen to pilot a new role for Apple Music & Platoon, designed to help the company’s cross-functional product team operate as effectively as possible. Product ops specialists own many of the product team’s behind-the-scenes initiatives and help the company’s cross-functional product team operate as effectively as possible. During my short time I was able to accomplish the following tasks: • Creating a series of 8 instructional videos on the platform, which will be able to help internal users and external artists use the platform with ease.• Created about 100 Linkfire links for various artists and their upcoming releases, so they can market them to their fans on release day.• Executed a strategy to reengage artists & managers with our platform after long periods of dormancy.

Culver City, California, United States

ACCOMPLISHMENTS: • Directed the Payment Partners program that covers over 60 partners, across 30 languages. This is a $70 million dollar business, and requires cross-functional communication with our international and localization teams in order to successfully accomplish our goals.• Created an internal process for handling and managing our intake forms and requests. • Scaled our software tools globally by translating and localizing them to over 30 languages. • Manage and balance multiple projects at once, across multiple lines of business. This demonstrates my flexibility, as well as my ability to share my influence across multiple teams.• Lead the training & development of other corporate team members and continue to be a resource to others across various branches of the organization.

Christiana, Delaware

• Created a streamlined workflow to improve our repair times and accuracy, which also improved our successful repair statistics• Assisted in the onboarding and training of newer technicians, allowing them to shadow my interactions and inform them what technical and soft skills lead to better interactions

Christiana, Delaware

• Facilitated up to 40 customer appointments per day, resolving software and hardware issues in a matter of minutes. • Created detailed notes and next steps for more experienced technicians, allowing them to accurately perform hardware repairs on customer devices.

Avon, Co

• Responsible for the preparation, alteration, and execution of new curriculum programs.•. Led trips to the surrounding areas with a co-educator, teaching classes in general science, ecology, biology, etc. for age groups ranging from 6-15 years old. • Led overnight backpacking trips for older groups, placing an emphasis on survival skills and leaving no trace behind.

Sandwich, Ma

• Produced and executed lesson plans co-designed by the Massachusetts Board of Education and my team.• Intermittently stood as the Lead Educator on site, making me responsible for facilitating orientation and debriefing sessions with groups as large as 300 people. • Constantly utilized interpersonal skills to adjust to individual needs and circumstances.

Wilmington, Delaware

• Chosen to pilot and spearhead multiple special projects and tasks, which often required data analysis and creating new resources for the rest of the staff. • Placed in a leadership role to keep my team ahead of trends and preventing errors.• Consistently acknowledged for my quality & production statistics.

•. Managed a large team of lifeguards, including scheduling, training, and discipline. •. Responsible for the training and onboarding of a lifeguard staff of 20 people. •. Worked with a small team of directors to make sure our waterfront was clean, safe, and fun for everyone.

Newark, De

Assisted in selling/renting tuxedos for special occasions. Sized & fitted customers, cleaned & organized stock, and worked with a small team of employees in a fast paced working environment

Bachelor Of Science (Bs), Organizational & Community Leadership

Activities and Societies: Men's Rugby Team, Leadership Coach for Salesianum High School

Education record