Jennifer Todden Email & Phone Number

Gainesville, FL, US

Teaching managers & teams life's most useful skills

• Hosted Agent with WDWGetaways
• Consulted with over 75 clients each year to develop preferred trips
• Created and booked detailed itineraries, including air, hotel, dining, activities, and local transportation
• Liaised with hotels, cruise lines, and resorts to determine availability and book passage or stays
• Increased sales every year prior to 2020, earning “Most Improved Agent” status for 2019
• Started own limited-liability corporation in 2022 under the WDWGetaways umbrella

• Customer-focused role with efforts centered on learning & development, client success, relationship management and business operations.
• Completed scheduling & onboarding processes for up to ten clients simultaneously, with an average client satisfaction score of 95%
• Created Statements of Work, proposals, and other documents necessary to close deals within 48-hour turnaround time standard
• Exceeded the company’s goal of keeping client response times within stated metrics (95%)In-depth knowledge of Hubspot CRM & Project Management Software Clickup

• Recruited, selected, hired, trained & managed a maintenance operations team of 121 full-time staff members, including operations, construction, security & projects staff
• Resolved over 120 customer facilities complaints each year by identifying root causes & directing repairs; earned a 93% satisfaction rate year-over-year
• Analyzed trends in maintenance requests and presented recommendations to senior stakeholders
• Directed project management initiatives from conceptualization through development, implementation, and management, including both construction & IT projects
• Partnered with key stakeholders to identify and execute cross-functional goals; defined timelines, budgets, KPIs, deliverables & milestones
• Prepared annual staff & operations budget of over $10 million annually

Gainesville, Florida Area

• Manage contracted staff budget of $885,000 annually and programming budget of $35,000 annually
• Reduce contracted staff budget by $75,000 annually by proposing a new efficient staffing structure
• Supervise, train and evaluate five full-time professional staff members plus one support staff
• Created vision document for Residence Life & Education
• Serve as primary liaison for residence life on construction and renovation projects in the area.
• Hired/trained new Area Coordinator

• Serve on the campus housing leadership team in a key decision-making role
• Directly responsible for facilities management of all seven university-owned housing buildings, housing over 2400 students
• Direct supervision, mentorship, development and evaluation of professional Facilities Coordinator and two professional Departmental Assistants
• Supervise the request-for-proposal and bidding processes for all major and minor contracts within department including television, pest control, linen and custodial services
• Oversee the annual and ongoing renovation and deferred maintenance of all university-owned and managed residential facilities, budgeted at approximately $2 million annually
• Prepare and manage overall annual Facilities and Operations annual budget of approximately $2.9M

• Selected, trained, supervised and evaluated a team of 35 student staff members, including four graduate hall directors.
• Managed four buildings serving over 1150 students.
• Coordinated partnership with off-campus apartment complex for 64 overflow students beginning in Fall 2011, including staffing and community development responsibilities.
• Provided overnight housing for first-year student orientation program of 6500 students during Summer 2011.
• Coordinated Summer Camps and Conferences in area of management, including meeting with camp directors, preparing halls for campers, overseeing check-in and check-out process, and billing.
• Key member of implementation committee for Innovation Academy, the new 2013 spring-summer academic year.

• Selected, trained, supervised, and evaluated a team of 15 student staff members, including two undergraduate hall directors.
• Managed five buildings serving over 600 students.
• Coordinated departmental training for 60 student staff members.
• Assessed departmental training using web-based survey software.
• Planned and implemented social and educational events specifically geared towards upper-division students.
• Served in campus-wide crisis-response capacity on nights and weekends.

• Trained and supervised a team of over 50 seasonal employees.
• Scheduled and paid employees using KRONOS software.
• Managed the service of breakfast, lunch and dinner in cafeteria-style restaurant for more than 200 diners.
• Provided excellent customer service to diners, including handling customer complaints.

Master Of Education (M.Ed.), Student Personnel

Bachelor Of Arts (B.A.), History