Jennifer Todden Email & Phone Number

Gainesville, Fl, Us

Teaching managers & teams life's most useful skills

▪Hosted Agent with WDWGetaways▪Consulted with over 75 clients each year to develop preferred trips▪Created and booked detailed itineraries, including air, hotel, dining, activities, and local transportation▪Liaised with hotels, cruise lines, and resorts to determine availability and book passage or stays▪Increased sales every year prior to 2020, earning “Most Improved Agent” status for 2019▪Started own limited-liability corporation in 2022 under the WDWGetaways umbrella▪Sold over $400,000 of travel for FY22, which ends in November 2022▪Liaised with hotels, cruise lines, and resorts to determine availability and book passage or stays.▪Completed annual destination trainings to maintain knowledge in field.▪Increased sales every year prior to 2020, earning “Most Improved Agent” status for 2019▪Responsible for collecting and recording deposits and final payments.

▪Customer-focused role with efforts centered on learning & development, client success, relationship management and business operations.▪Completed scheduling & onboarding processes for up to ten clients simultaneously, with an average client satisfaction score of 95% ▪Created Statements of Work, proposals, and other documents necessary to close deals within 48-hour turnaround time standard ▪Exceeded the company’s goal of keeping client response times within stated metrics (95%)In-depth knowledge of Hubspot CRM & Project Management Software Clickup

▪Recruited, selected, hired, trained & managed a maintenance operations team of 121 full-time staff members, including operations, construction, security & projects staff▪Resolved over 120 customer facilities complaints each year by identifying root causes & directing repairs; earned a 93% satisfaction rate year-over-year▪Analyzed trends in maintenance requests and presented recommendations to senior stakeholders ▪Directed project management initiatives from conceptualization through development, implementation, and management, including both construction & IT projects▪Partnered with key stakeholders to identify and execute cross-functional goals; defined timelines, budgets, KPIs, deliverables & milestones▪Prepared annual staff & operations budget of over $10 million annually▪Led campus housing move-in of over 8000 undergraduate students, including coordinating parking, transportation, card access, key pick up, communication, volunteers, and supplies▪Implemented business workflow & staff changes resulting in 11% salary savings annually▪Served as system administrator for TMA maintenance management system (CMMS) & Lenel OnGuard access control system, each with over 300 users

Gainesville, Florida Area

▪ Manage contracted staff budget of $885,000 annually and programming budget of $35,000 annually▪ Reduce contracted staff budget by $75,000 annually by proposing a new efficient staffing structure▪ Supervise, train and evaluate five full-time professional staff members plus one support staff▪ Created vision document for Residence Life & Education▪ Serve as primary liaison for residence life on construction and renovation projects in the area.▪ Hired/trained new Area Coordinator▪ Lead key components of Residence Life Metamorphosis Project, a complete re-imagining of residence life▪ Created and implemented new comprehensive student staff training budget▪ Served as APPA/ACUHO-I Housing Facilities Conference program chair▪ Managed non-enrolled student process for West Campus▪ Served as chair of successful Residential Entrepreneurial Director search▪ Planned/implemented program at full-time professional staff overnight retreat▪ Edited student staff performance appraisal to correspond more closely with job descriptions▪ Served on-call during major facilities crisis and student crises▪ Created a Student Staff Hiring How-To manual▪ Compiled an HMS How-To Guide for RLE staff for housing management system

▪ Serve on the campus housing leadership team in a key decision-making role▪ Directly responsible for facilities management of all seven university-owned housing buildings, housing over 2400 students▪ Direct supervision, mentorship, development and evaluation of professional Facilities Coordinator and two professional Departmental Assistants▪ Supervise the request-for-proposal and bidding processes for all major and minor contracts within department including television, pest control, linen and custodial services▪ Oversee the annual and ongoing renovation and deferred maintenance of all university-owned and managed residential facilities, budgeted at approximately $2 million annually▪ Prepare and manage overall annual Facilities and Operations annual budget of approximately $2.9M▪ Track and monitor all residential inventory across campus including furniture, programmatic materials, etc▪ Direct the crisis response protocol and procedures, including the Building Emergency Action Plan (BEAP); serve as the Building Emergency Coordinator (BEC) for Housing; ensure staff, both professional and paraprofessional, are properly trained for potential facility-related crises▪ Facilitate departmental sustainability initiatives, including Give & Go, Recyclemania, Campus Conservation Nationals, Lighten Your Load▪ Work collaboratively with the university Fire Marshal to ensure all codes and regulations are being met and/or surpassed, including training departmental staff on fire/life safety▪ Operate conference operation of $648,000 annual revenue, including securing contracts, hiring staff, managing conference facilities, preparing halls for campers, and billing of conference groups▪ Manage Short-Term Guest Housing process for 45 units, including contact with guests, facilities preparation, coordination and billing

▪Selected, trained, supervised and evaluated a team of 35 student staff members, including four graduate hall directors.▪Managed four buildings serving over 1150 students.▪Coordinated partnership with off-campus apartment complex for 64 overflow students beginning in Fall 2011, including staffing and community development responsibilities.▪Provided overnight housing for first-year student orientation program of 6500 students during Summer 2011.▪Coordinated Summer Camps and Conferences in area of management, including meeting with camp directors, preparing halls for campers, overseeing check-in and check-out process, and billing.▪Key member of implementation committee for Innovation Academy, the new 2013 spring-summer academic year.▪Taught RA Class seven terms, most recently Fall 2012.▪Assessed departmental training using web-based survey software.▪Managed area programming and purchasing budget of $71,500.▪Served in campus-wide crisis-response capacity on nights and weekends.▪Adjudicated over 160 cases of student conduct.▪Chaired a departmental committee to institute an express check-out process, resulting in campus-wide adoption in 2012.▪Served on project development team for $3 million renovations in area of assignment.

▪Selected, trained, supervised, and evaluated a team of 15 student staff members, including two undergraduate hall directors.▪Managed five buildings serving over 600 students.▪Coordinated departmental training for 60 student staff members.▪Assessed departmental training using web-based survey software.▪Planned and implemented social and educational events specifically geared towards upper-division students.▪Served in campus-wide crisis-response capacity on nights and weekends.▪ Advised student leadership group with 6 executive board members.▪ Advised student-run peer conduct board.▪Assisted with camps and conferences during summer months, including check-in and check-out, assignments, preparation of halls, and event planning.

▪Trained and supervised a team of over 50 seasonal employees.▪Scheduled and paid employees using KRONOS software.▪Managed the service of breakfast, lunch and dinner in cafeteria-style restaurant for more than 200 diners.▪Provided excellent customer service to diners, including handling customer complaints.

Master Of Education (M.Ed.), Student Personnel

Bachelor Of Arts (B.A.), History