After answering 163 support tickets one Sunday during my time as a Community Support Specialist at Kickstarter, I realized that helping customers navigate around gaps in the product wasn't enough—I needed to proactively close those gaps as a product leader. This pivotal moment ignited my passion for enhancing people's lives through product thinking and technology.With over a decade of experience in product leadership across diverse industries—including crowdfunding, leadership development, peacebuilding, and online education—I've consistently crafted experiences that meet user needs and anticipate future trends.At Kickstarter, I transitioned into a Product Manager role, managing a variety of software products from complex fraud-prevention tools to accessibility features that empowered creators worldwide. Notably, I led a campaign in collaboration with the White House and UNHCR, resulting in over 27,000 backers donating $1.77 million to support refugees.At Simon Sinek's company, I formed the Product team and pioneered the development of profitable digital products, including the online Why Discovery Course. My efforts reduced website bounce rate by 57%, decreased exit rate by 16%, and lowered operational costs by 70%, impacting thousands of high performers globally.With Seth Godin's altMBA, I innovated the coaching system as a Head Coach for a transformative leadership workshop focused on helping people navigate change and uncertainty. The altMBA reached over 7,000 leaders across 109 countries, fostering a global community of change-makers. By training and remotely leading international teams, we achieved a remarkable 97% course completion rate.As a founding member of the eXperimental Negotiation Initiative, I worked closely with William Ury to develop methodologies that transformed conflicts into constructive negotiation, reaching over 400 conflict practitioners from 100+ organizations addressing 37 conflicts worldwide.Today, as the Director of Product Design, Development & Delivery at LifeLabs Learning, I lead cross-functional teams to provide instantly useful and delightfully unusual L&D for leaders at 2,400 innovative companies—including Spotify, Instagram, and Etsy. I drive product vision, strategy and roadmapping, ensuring alignment with learning impact, brand identity, client satisfaction, and revenue goals.I'm eager to continue exploring the intersection of learning and emerging technologies like AI. Please connect if you're interested in collaborating to advance the future of learning or have insights about innovation in this space.