Tom O'Brien Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn

LifeLabs Learning teaches people life's most useful skills, and is the go-to manager training and employee development resource for 1000+ amazing companies. As Director of Product Operations, I am responsible for designing and deploying human-centered strategies, systems, policies, and processes that power our learning products and services. The product operations team supports our Product Design, Development & Delivery, Client Success, and Facilitiation teams by improving and streamlining product go-to-market systems, resource and capacity planning, forecasting, scheduling, data collection and reporting, project management, and product knowledge management.

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Golden Valley, Mn

Telecommunications and Internet Service Provider, specializing in custom development of Internet, voice and data solutions for businesses and consumers. DBA Velocity Telephone, Gigabit MN and USFamily.Net.Integral part of senior level management team that, over the course of a decade, dynamically transformed the organization from a Dial-up Internet Service provider into a multifaceted technology solutions provider for businesses and consumers. Oversaw day to day operational activities of customer service representatives, field engineers, network administrators, all tiers of technical support, dispatchers for installations and repair of service.Served as product manager for our custom developed Hosted VoIP platform, building the product from the ground up.Technologies supported include Hosted VoIP, T1, Fiber to the Home/Premise (including construction), Metro Optical Ethernet, ADSL, VDSL, Web Hosting, E-mail hosting, SPAM filtering and Server Colocation.Directed integrations and acquisitions, guiding the company through the acquisition of three different service providers, assimilating thousands of users across multiple systems and technologies.

Greater Minneapolis-St. Paul Area

Worked as account executive and project manager for advertising and marketing campaigns. High profile clients included General Mills, Wells Fargo. Managed client and vendor communications. Coordinated with creative staff to meet project timelines. Provided campaign analysis to customer. Media included print, radio, electronic marketing, e-commerce, internal sales/marketing specification sheets.