Danny Rivera Email & Phone Number

Redwood City, California, United States

CLA II for Guardant Reveal

Redwood City, California, United States

Contractor as a Clinical Laboratory Associate for Guardant Health.

Burlingame, California, United States

Burlingame, California, United States

Burlingame, California, United States

Santa Cruz, California, United States

Oversaw daily operations for a cross-functional team of personnel, establishing a positive working culture focused on providing superior customer service. • Led all aspects of staff hiring, coaching, training, and development to cultivate a service-focused work environment, resulting in superior levels of customer satisfaction.• Managed the opening and closing of the restaurant independently, maintaining all security and financial systems to prevent any issues.• Strategized with executive staff to implement process improvements that increased efficiency and transparency, resulting in notable time-saved in the long run.• Achieved a consistent and sustainable 10% growth in profit via cost control, waste reduction, inventory control, and oversight of BOH and Bar expenditure.

Santa Cruz, California, United States

Held leadership responsibilities while managing daily customer service needs, including the accurate completion of cash and credit transactions.• Conducted staff training and coaching while reinforcing company values, delivering high-quality mentorship and support to achieve a 25% increase in employee retention rates.• Delivered exceptional customer service to promote guest satisfaction, identifying and resolving customer concerns via empathetic listening and proactive solution planning.• Leveraged influential leadership to lead teams with integrity and honesty, utilizing sound judgment to navigate fast-paced operations with rapidly evolving priorities to ensure the delivery of best-in-class customer service.• Selected to serve as a trainer for other company locations as needed.

Santa Cruz, California, United States

Played a key role in event planning, development, and implementation, including site selection, logistics, and coordination alongside a cross-functional, five-member team of students. • Successfully executed a week-long campus-wide event with 200+ students and 30+ organizations focused on environmental awareness, education, and celebration.• Cultivated relationships with academic leaders and student groups via strong leadership and communication skills, building consensus with student teams towards common goals to foster increased engagement. • Utilized various office and data management software, such as word processing, spreadsheet and database management, scheduling, and email applications/software.