Danny Rivera Email & Phone Number

Redwood City, California, United States

CLA II for Guardant Reveal

Redwood City, California, United States

Contractor as a Clinical Laboratory Associate for Guardant Health.

Burlingame, California, United States

Burlingame, California, United States

Burlingame, California, United States

Santa Cruz, California, United States

• Oversaw daily operations for a cross-functional team of personnel, establishing a positive working culture focused on providing superior customer service.
• Led all aspects of staff hiring, coaching, training, and development to cultivate a service-focused work environment, resulting in superior levels of customer satisfaction.
• Managed the opening and closing of the restaurant independently, maintaining all security and financial systems to prevent any issues.
• Strategized with executive staff to implement process improvements that increased efficiency and transparency, resulting in notable time-saved in the long run.
• Achieved a consistent and sustainable 10% growth in profit via cost control, waste reduction, inventory control, and oversight of BOH and Bar expenditure.

Santa Cruz, California, United States

• Held leadership responsibilities while managing daily customer service needs, including the accurate completion of cash and credit transactions.
• Conducted staff training and coaching while reinforcing company values, delivering high-quality mentorship and support to achieve a 25% increase in employee retention rates.
• Delivered exceptional customer service to promote guest satisfaction, identifying and resolving customer concerns via empathetic listening and proactive solution planning.
• Leveraged influential leadership to lead teams with integrity and honesty, utilizing sound judgment to navigate fast-paced operations with rapidly evolving priorities to ensure the delivery of best-in-class customer.
• Selected to serve as a trainer for other company locations as needed.

Santa Cruz, California, United States

• Played a key role in event planning, development, and implementation, including site selection, logistics, and coordination alongside a cross-functional, five-member team of students.
• Successfully executed a week-long campus-wide event with 200+ students and 30+ organizations focused on environmental awareness, education, and celebration.
• Cultivated relationships with academic leaders and student groups via strong leadership and communication skills, building consensus with student teams towards common goals to foster increased engagement.
• Utilized various office and data management software, such as word processing, spreadsheet and database management, scheduling, and email applications/software.