Quality-focused IT Professional with A+ and Cisco Certified Network Associte training plus 3+ years of experience as a pc technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator; able to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and resolution of critical systems/network issues.Specialties: Windows 3x/9x/NT/2000/XP/Vista, Microsoft Office 97/2000/XP Pro/2007, WordPerfect, Norton Anti Virus, McAfee Anti Virus, Norton’s Symantec GHOST, Drive Copy, Remote Desktop, workstations, Ethernet & Token Ring Protocols, Mother Boards, Video & Sound Cards, Monitors, CD-ROM Drives, Memory Chips, IDE/EIDE/SCSI Hard Drives & other devices, SCSI Controller Cards, Optical Drives, Scanners, Printers
Listed skills include Learning Center, Memory, Cards, Help Desk Support, and 125 others.