Derrick Long Email & Phone Number

Washington D.C. Metro Area

• Responds to IT incidents and requests received from Remedy tickets escalated from OPM Help Desk for over 10,000 users locally.
• Troubleshoots and resolves ticketed incidents involving current versions of the Microsoft operating systems, MAC OS X, Microsoft Office Suite, iOS, Active Directory, VPN, Encryption, 2-Factor Authentication.
• Scheduling and performing deployments for new users and users migrating over from windows 7 to windows 10.
• Performs troubleshooting, hardware warranty and repair.
• Installations of various software’s and drivers.
• Prepares requested hardware and software for deployments by other IT groups; track all requests for deployment, using the Remedy asset management console and ticketing system; Deploy requested equipment.

Washington D.C. Metro Area

• Responds to IT incidents and requests received from Remedy tickets escalated from OPM Help Desk for over 15,000 users world wide.
• Troubleshoots and resolves ticketed incidents involving current versions of the Microsoft operating systems, MAC OS X, Microsoft Office Suite, iOS, Active Directory, VPN, Encryption, 2-Factor Authentication.
• Performs troubleshooting, hardware warranty and repair.
• Prepares requested hardware and software for deployments by other IT groups; track all requests for deployment, using the Remedy asset management console and ticketing system; Deploy requested equipment
• Replace LCD screens, keyboards, motherboards, NIC cards, fans and hard drives.
• Performs data backups and reimage of laptop and desktops.

Springfield, Virginia

• Performs evaluations on patrolling officers and offer training
• Perform patrols according to site post orders (either foot patrols or vehicle patrols, or combination of the two).
• Monitor Camera for suspicious activity in dispatch office
• Check door locks, ensuring that all property access points are locked at the appropriate times.
• Perform site evaluations.
• Respond to calls for assistance or incidents