Healthcare IT• Assessment and EMR training in Healthcare electronic medical applications and Authorized Access• Information Securities and Identity managing of Employee Access to facility location and database areas• Advanced support in Pathology Image security and records support of AP and CP lab areas• EMR API Implementation/Planning and Application support, Admin support of locked accounts and resets• Patient bedside tracking and Admin support of lost patients, locked accounts and resets • Provisioning of accounts and maintenance of employee records• AD Onboarding/Offboarding of resident employees and Access Management of accounts• Major applications used: Cerner(CPA), McKesson, Sunquest , Tivoli, Allscripts (EHR)Addition IT Experience· Experienced Technical Support and Helpdesk Professional which has included Medical/Clinical Applications support.· Experienced company site SEO and advanced meditech setups.· Experienced in latest identity management and database provisioning processes · Advanced knowledge in Active Directory account handling, creation and provisioning· Experienced Information Security Analyst in both medical and industrial environments · Has worked in 100% phone support as well as a mix of desktop and phone support roles· CompTIA A+ and HDI Helpdesk Certified professional· Familiarity with ITIL Support for advanced technical support issues· Advanced knowledge of Active Directory and Exchange, including account creation, modification, and removal· 6 years in Change Management helping companies with change initiatives, business projects and (business) schedules and planning. This also includes all systems and technology, job roles and organization structures· 5 years NOC related environments in Exchanger/Windows/Linux and VM server management supporting virtualization to end users and vendors. SQL and MySQL database migration and backup plan management. IIS and web service administration of intranet
Listed skills include Active Directory, Technical Support, Itil, Microsoft Sql Server, and 16 others.