Derrick Chew Email & Phone Number

Singapore

Ranpak is the leading manufacturer of paper solutions for protecting products during shipment. The constant development of materials, systems and total solution concepts have earned Ranpak a reputation as an innovative leader in the packaging industry.In this role I am mainly responsible for the business development of South East Asia Market through existing and new distributor network. Driving protective packaging solutions for 3PL Logistics, E Commerce, Automotive, Aviation, Industrial Components, Furniture & Homeware, Electronics & Semiconductor industry.• Manage a team of 5 Ranpak’s Accounts Manager and 13 distributors across South East Asia• Growing sales revenue from EUR884K to EUR2.2M in 2022, with record sales of EUR3.6M in 2021.• Identify and expanding new distribution channels in the SEA region by recruiting 5 new distributors between 2020-2021• Optimizing and improving sales activities in market with the support of data from CRM and weekly reporting from sales team • Monthly review meetings with key distributors to support them on sales activities in market and review activities and progress, develop strategies together• Collaborate with distributors and marketing to generate new leads via various exhibitions in the region

Kuala Lumpur, Malaysia

Seek Asia (Jobstreet)Head Of Telesales – May 2018 – current• Manage the telesales team comprising of 7 Team Managers, 1 Telesales Manager, 49 Accounts Managers, 5 Administrative Support and Leads Generation team covering Singapore market.• Grew Telesales revenue by +60% YOY in 1st half FY2019 • Increased sales team call productivity by 30%• Improved and maximized accounts coverage• Improve sales person total talk time from average 55 minutes to 75 minutes per day YOY• Coached direct report managers to uplift their capabilities in selling skills, sales management and business process• Improve quality of new sales staff hiring by implementing sturcture Behavioral Interview Questions • Introduced a training program and spiels target at diffent customer segments, addressing the needs to probe customers, sell features vs. benefits and objection handling effectively• Implemented Business Improvement Initiatives to develop next inline sales team leaders/managers capabilities in strategic thinking and problem solving skills

Malaysia

• Establish local supply chain and develop Key Accounts Business in South East Asia• Establish quality and reliable supply chain in Indonesia for premium brand shoebox packaging project with an annual revenue of USD35 million.• Successfully developed and acquired business from Key Account Sephora for their E-Commerce packaging box. Estimated revenue of USD0.5 million per year• Consultative selling approach to understand customer’s need in their packaging supply chain and provide packaging design consultation to customers

Malaysia

• Developed and executed corporate wide strategic sales development for 7 Syspex offices (Penang, KL, Johor, Singapore, Jakarta, Surabaya, Thailand) and to drive sales revenue from SGD20 million towards SGD100 million revenue target• Implemented Customer Engagement strategies via Google Ads, Email Marketing, E Commerce Platform (Yellowbox.com), Corporate Account Online Ordering Platform, Telesales and Inbound Sales campaign• Increase sales team productivity and annual sales revenue by 20-30% each year from 2015 - 2017• Designed and implemented new compensation schemes for sales team to drive growth• Improved sales planning and pipeline management through Sales Force implementation• Equipped sales team via training to promote One Source Supply Value Partnership program• Developed and lead group sales program in coding and marking solutions

Bangkok Metropolitan Area, Thailand

• Established Syspex’s operation in Bangkok, Thailand• Setup a fully fuctional sales team, technical support organization, administration and accounts team withint 1 year• Responsible for the P&L management of Penang, Kuala Lumpur and Thailand operations• Grew the Bangkok business from zero to THB6 million+ per month within 3 years.• Was promoted to Strategic Development General Manager in 2014

Kuala Lumpur, Malaysia

• Full P&L responsiblity for the Penang and Kuala Lumpur operations• Expanded new product solutions and penetrated key accounts• Exceeded and meet all budget expectations consistently

Penang, Malaysia

• From a two persons operation, I grew this organization to a mature, successful and dynamic organization of over twenty people.• Became top sales performance branch office in Malaysia after 2nd year of operation.• Staff coaching & recruitment, P&L accountability, cost controls, staff leadership and implementation of business processes. • Expanded market coverage, product range and technical services

Penang, Malaysia

• The first sales staff to start up Syspex new operation in Penang. • Developed key accounts in Northen Malaysia, Sabah & Sarawak.• Packaging automation and material solutions targeted to multinational manufacturing plants in Penang

Penang, Malaysia

• Responsible for Northern Region sales of Offset Printing machines and finishing equipment for printing industries• Exceeded and achieved yearly budgets assigned.