Des Flaherty Email & Phone Number

County Dublin, Ireland

In addition to working as the sole product designer for the 'Partner Program, my responsibilities have been extended to include providing design support for a new 'Global Marketplace Platform' project. The 'Global Marketplace Platform' is a platform that connects vendors and clients saving time and money on software asset management.Working with PMs as well as the SVP of product and the GM of the marketplace department on various projects including:•Design of a new public facing catalogue that will be used for lead generation and to showcase products and vendors in the 'Global Marketplace Platform'.•Mockups that will be used to merge the indirect sales channel 'Partner Program' product with the new direct & indirect sales channel 'Global Marketplace Platform'.•Working with the PD team to build and document the new SoftwareOne design system as featured on the zeroheight showcase.

Dublin

Working within the marketplace department as the sole product designer for the 'Partner Program' a SaaS licencing product. Working with remote teams - frontend dev team (Columbia), backend dev team (India), PM (Germany), Marketing (US).UX, UI, Customer Interviews, Mockups, User Testing, Prototyping, Sprint Planning, Data Analytics, QA.Portal Improvements:•Redesigned the product catalogue to introduce a new favourites feature and segmentation based on order history.•Enhanced the portal for Microsoft's New Commerce Experience, adding new purchasing options and enabling subscription upgrades and management at renewal.•Optimised the buying journey to introduce validation checks based on product type that prevented orders from failing when sent to Microsoft for approval.•Improved the subscriptions, customer and order list pages by introducing quick filters, dynamic scrolling, new status chips and improved search functionality.

County Dublin, Ireland

Working within the LinkedIn Marketing Solutions team on a short-term contract basis.Helping LinkedIn’s clients become more successful by providing insights on their current and potential follower groups, industry trends and marketing campaigns. Using research survey databases to gather quantitative data on members attitudes, interests and behaviours and using database queries to extract and quantify data relating to engagements on the platform - clicks, likes, comments, shares of company posts and articles. Using insights to communicate to companies how they should tailor their marketing message to be more relevant for their customers. Post-campaign analysis - quantifying impressions, clicks, CTR%, and audience segmentation reach. Creating corporate presentations to tell a story using a visual narrative (graphs, charts of quantified data) that is compelling and easily understood.

South East Asia

Thailand, Philippines, Hong Kong, Laos, Cambodia, Vietnam, Singapore, Bali, Indonesia.Meeting with people from all over the world, exploring other countries cultures, spending time in nature and challenging myself with outdoor activities - Abseiling, canyoning, snorkeling, scuba diving, Thai boxing.

County Dublin, Ireland

Employed within the Sales Operations & Business Services (SBS) team within the Enterprise Department.Working with sales teams on interface design (Salesforce dashboards) to display key business metrics. Working with backend data warehouse teams, IT and order operations on improvements to overcome limitations with software tools by introducing new processes and automating manual tasks. Quantifying and tracking customer NPS scores. User acceptance testing (UAT) of new CRM software prior to go-live. Help desk support and admin of CRM software, helping end users solve issues they experienced with the functionality of the new CRM tool.

Employed within the Customer Value Management (CVM) team within the Consumer Department.Quantifying customer data from large internal data sources to understand reasons for customer churn and recommending improvements to the product offering based on customer data analysis. Building relationships with senior stakeholders - department heads, senior management as well as those from a technical background. Collaborating with team members and project managers to solve business problems. Presenting at weekly team meetings and monthly business unit meetings.

Brooklawn House, Shelbourne Road Dublin 4, Ireland

Understanding the customer journey through the website transaction process. Improving the sites user experience by optimising how users carried out transactions on the website. Analysing day to day and historic customer data to identify fraudulent trends and patterns of behaviour and also identifying trends for valid transactions. Design of management dashboards to display business insights on team performance.

Kinsealy Co Dublin

Employed within the Online eCommerce Data Operations Team during the rollout of a new Customer Relationship Management software tool.Creation of internal web tools using HTML, CSS and PHP to automate manual tasks. Improving the quality of data across web portals, ensuring content was accurate and displayed correctly. Testing of customer SAP CRM software to ensure accuracy of new tool. Working with other developers on the team as well as Business Analyst teams based in China to resolve any issues with the CRM application.Problem solving business issues within a team environment.

A short term maternity cover contracted position.Liaising with marketing on redesign of campaign briefs and customer related queries. Generating campaign leads from various sources according to marketing campaign briefs. Executing campaigns through Campaign Management System ‘Chordiant Marketing Director’.

Organising and conducting CRM training workshops for new sales reps and sales managers. Problem solving issues that sales teams had with using the CRM software tool. Working with senior executives on design of business dashboards and customer reports. Reporting on business financial performance and sending reports to the leadership team within MSD Ireland. Working under pressure to tight timelines.

Preparation of monthly client management report templates in MS Excel detailing sales, order & delivery statistics and analysis. Extracting client data from the Data Warehouse using Business Objects. Preparing client PowerPoint presentations for account managers for communications with clients. Data maintenance and mass data uploads to internal ERP system.

Coordinating data collection and cleaning with regional managers and senior technical staff. Validating inventory data exports sent from field staff. Converting data using Excel & Access queries into the required format for upload to SAP. Loading data into SAP PM test & production systems according to pre-determined timelines.

SQL listings to extract customer patient data as requested by data management. Programming PL/SQL stored packages (consistency checks) to flag invalid data being entered into the database, executing through SQL Plus. SAS programming. Participating in the transformation of raw datasets. Development of data management application ‘Clintrial’ used to store customer clinical trial data.

User Interface Design , User Experience Design

Professional Diploma In Ux Design, User Experience

Certificate In Graphic Design

Software: Adobe Illustrator, Photoshop, InDesign

Diploma In Full Stack Software Development, Computer Software Engineering, First Class Honours

Coding bootcamp run online through Code Institute certified through the Edinburgh Napier University..

Postgraduate Diploma Computing, Data Analytics, 2.1

Data Management (Clover ETL, Pentaho ),Data Mining (SAS Enterprise Miner), Data Visualization (Tableau, D3.JS), Programming for Big Data.

Bsc Hons, Multimedia Computing, 2.1

Web Development, Database Development, Multimedia Director, Adobe Photoshop,Video Editing, Animation,3D Modelling, ASP, HTML, Macromedia.