A proven entrepreneur and professional with senior experiences in the BPO sector both in the UK and South Africa. Outstanding track record of success in building brands, business development and creating operational teams with strong vision that harbour growth, sustainability and driving the bottom line.Successfully built and recently sold Synergy BPO, a 3000 FTE contact centre in South Africa, from very humble begins of just 10 staff during a nine year period. Had the pleasure of working with some incredible people and clients during this time and will be forever grateful to South Africa, the BPO sector and the organisations that supported our growth during this time.In 20+ years working in both on- and off-shore contact centres, I’ve come to develop a comprehensive understanding of what makes a contact centre great.When I relocated to Durban, South Africa over a decade ago, I fell in love with the warmth of the people here together with their natural energy, enthusiasm and drive to succeed. I knew straight away that this was the perfect place for an offshore contact centre, every bit as great as onshore, without the price tag.That’s why I founded Synergy Contact Centres: to help brands add value through peerless customer service. The business reflects my own personal ethos of honesty, transparency and entrepreneurial spirit, which is how we’ve managed to grow so quickly and deliver tangible results for some of the UK’s best-known brands.I am so proud of what has been achieved over the last 8 years together with my amazing team - over 3,000 people across the business and still growing, clients based in the UK, USA and Australia and widely acknowledged as one of SA’s contact centres of choice.And through all of this we have managed to retain our core founding principles of creating a fantastic business where our people are excited to come to work, are supported in achieving their goals and ambitions and genuinely put the customer front and centre of everything they do.I am delighted we recently joined the Nutun family and know we will continue to deliver the best possible contact centre service at the best possible price: something that’s more important than ever as customers seek informed, empathetic human connection.