Concurrently leading multiple projects in an Agile environment with intuitive, clean and user-centric design solutions. Working closely with journey stakeholders, product owners, architects and developers to ensure business requirements and user needs are properly met and communicated. Maintenance and ownership of products throughout all phases of development• Leading designer of the application that will replace all legacy programs used to collect members invoice payments throughout… Show more Concurrently leading multiple projects in an Agile environment with intuitive, clean and user-centric design solutions. Working closely with journey stakeholders, product owners, architects and developers to ensure business requirements and user needs are properly met and communicated. Maintenance and ownership of products throughout all phases of development• Leading designer of the application that will replace all legacy programs used to collect members invoice payments throughout our call and retail centers• Facilitates usability tests, user testing, focus groups and other key quantitative and qualitative efforts to ensure the performance and efficacy of products with users and product leadership• Initiates design practices throughout products to ensure adherence to a cohesive style guide and pattern library• Increased user satisfaction and perceived findability of information to shorten call times and improve user performance Show less

Redesigned and maintain the new ChamosLA website that appropriately mirrors the brands' goals of ChamosLA as Jacksonville community educators as well as decrease bounce rate and poor registration and payment user experiences by 12% in 6 weeks. Responsible for the entirety of the project’s lifetime, including competitor analysis, research, wireframing, design and development of the fully responsive website.

Worked alongside a small team of designers and developers creating fully responsive website themes and templates for a global subscription client base. Participating in all parts of the development cycle of each template from conception and wireframes to production and publishing. Additionally, manage supplementary materials for clients including tutorial videos, documentation, and blog articles.

Primarily responsible for creating and hosting all events and functions for over 150 staff and students daily. Developed smart and innovative digital marketing and advertisement that would be used for recruitment and education. Worked alongside executive directors for budget management and production costs. Directed production for the annual Fourth of July Celebration. Liaison for musical artists and patrons for the annual event.