Desiree Unger Email & Phone Number

New York, Ny, Us

- Execute technical production of daily conferences and events in close coordination with internal and external teams (in-person, hybrid and virtual)- Collaborate extensively with all teams across foundation to inform, prepare and carry out the vision for all meetings and events- Troubleshoot and identify prompt solutions in real time for any technical issues that arise within foundation’s auditoriums, dining halls, conference rooms, and classrooms- Design and facilitate technical… Show more - Execute technical production of daily conferences and events in close coordination with internal and external teams (in-person, hybrid and virtual)- Collaborate extensively with all teams across foundation to inform, prepare and carry out the vision for all meetings and events- Troubleshoot and identify prompt solutions in real time for any technical issues that arise within foundation’s auditoriums, dining halls, conference rooms, and classrooms- Design and facilitate technical training sessions and resource guides for foundation staff on newest and most utilized software and hardware for all teams Show less

Greater New York City Area

- Collaborate extensively with all internal departments to provide holistic and efficient client support.- Build and maintain client relationships through bi-weekly meetings to ensure clear communication and client satisfaction.- Manage support allocation for team of six engineers in order to ensure the issues are prioritized accurately and completed promptly and efficiently. - Oversee funding for 150+ support clients.- Designed, implemented and trained team on new Help Desk… Show more - Collaborate extensively with all internal departments to provide holistic and efficient client support.- Build and maintain client relationships through bi-weekly meetings to ensure clear communication and client satisfaction.- Manage support allocation for team of six engineers in order to ensure the issues are prioritized accurately and completed promptly and efficiently. - Oversee funding for 150+ support clients.- Designed, implemented and trained team on new Help Desk ticketing software. Show less

Greater New York City Area

- Managed allocation of professional service and support resources time to 40+ active projects.- Led initiation and closure of professional service projects in order to ensure all internal processes were met.- Directly supervised 15+ projects associated with three client accounts.- Oversaw monthly billing disposition for 200+ clients to track funding.

Bellingham, Wa / New York, Ny

- Served as engineering liaison with customer service and technical support teams to ensure software solutions elevated client side experience.- Resolved multiple client based issues simultaneously while prioritizing the most critical issues.- Swiftly designed and developed 100+ permanent solutions to client facing issues in collaboration with other team members.- Trained all new employees on solving client based issues and completed extensive documentation for training future… Show more - Served as engineering liaison with customer service and technical support teams to ensure software solutions elevated client side experience.- Resolved multiple client based issues simultaneously while prioritizing the most critical issues.- Swiftly designed and developed 100+ permanent solutions to client facing issues in collaboration with other team members.- Trained all new employees on solving client based issues and completed extensive documentation for training future employees.- Independently solved 1000+ issues by modifying existing software to correct errors, upgrade interfaces and improve performance.- Supervised a team of four engineers on client based issues to ensure all issues were solved correctly and promptly. Show less

Riverside, Ca

- Interned under senior electrical engineers to design, build and test irrigation support systems.- Assisted in designing and testing circuit boards for soil monitoring systems.- Translated source code to display Japanese, Chinese and Korean on the user interface for international clients.- Programmed 50+ prototypes for QA testing before final production.