Desiree Murphy Email & Phone Number

United States

Charlotte, North Carolina, United States

Responsible for and provided weekly reports to management on construction activity.Coordinated and scheduled projects with cross functional groups.Worked with PRISM systems, using strong written communication skills. Managed to interpret, communicate, and help deliver clients need including organizing and prioritizing construction projects.

Charlotte, North Carolina, United States

Reported developments to the Project Managers using Smart Sheet reports.Prepared and led meetings between departmentsAssist the Project Mangers with organizing and controlling all project activities through communicating risks, opportunities, and status of the project.

Charlotte, North Carolina, United States

Worked closely with internal and external teams to create, update and process change tickets through the billing operations change life cycle. Participated in creation, implementation, and execution of processes, standards and M & Ps.Research and respond to internal customer request.Participated in billing system change/release/upgrade activities.

Charlotte, North Carolina Area

.Responsible for providing production support for the ICOMS Billing System, CRM, and 3rd party applications running on the IBM Power Platform..Production environment management, high availability, development, testing, and training databases..Work with the release management team to ensure that milestones are met for configuring and updating production.

Charlotte, North Carolina Area

• Responsible for managing voice services, both circuit and packet-based (VoIP) to support the anticipated growth of the company by using MetaSolv M6.
• Accountable for MetaSolv M6 to manage account functions including telephone number management and provide complete ordering capabilities.
• Provided defect management, analysis, and process improvement of defective applications.
• Managing the release process of testing, deploying, planning, scheduling and rollouts of new applications.
• Directed upgrades and compliance of installation, components of internal and external clients.
• Created processes to support Metasolv applications and portfolios.

Charlotte, North Carolina Area

• Responsible for scoping, developing, planning and performing internal auditing related to unbilled services. Implementation reviews, application audits, root cause analysis, integrated reviews within billing and.
• Perform compliance-testing procedures to ensure company risk is mitigated, business objectives are achieved, and business processes and practices are efficient.
• Create audit programs and associated work papers, which ensure that proper documentation of the scope/work performed and conclusions drawn, are clear and logical.
• Prepare audit reports that express an opinion on the adequacy and effectiveness of the system of internal control and efficiency of operation for review and approval by the Manger-Billing Auditor, prior to issuance of.
• Participate in research of any billing issues raised and work to help pinpoint causes or symptoms prior to escalating to production support or configuration.

• Verify and ensuring the accuracy of customer order packages provided by sales staff and validates tax liability for each new customer.
• Provided dedicated support for sales staff regarding customer account management and responsible for provision customer orders in Seibel and Kenan billing systems.
• Liaison to the marketing department to ensure pricing profit margins is met, researched, and resolved complex customer billing issues.
• Accountable for processing pre-bill for invoice validation in Unix Shell by calculating rates on service usage.
• Provide daily updates on revenue generated by the sales staff within assigned territories.

Charlotte, North Carolina Area

• Responsible for distribution of Siebel activities, Remedy orders and Billing Operation activities.
• Updated Re-work log with date’s processed Remedy orders from Information Processing.
• Validated Electronic Bill Process declines and returned undeliverable Invoice Log.
• Field questions and clarification from the team member.
• Assisted with backlog of orders, back up team member for vacation, training, sick and personal days and weekly and monthly reports, i.e. delta reports, declined proformas.
• Monitored cycle 1 accounts for products usage, and monitored new accounts to ensure that all orders are reviewed in a timely manner.

Master Of Business Administration - Mba, Marketing

Bachelor Of Arts - Ba, Mass Communications