Desirée Kirby Email & Phone Number

Boyds, Maryland, United States

Sandy Spring, Maryland

Accountable for management of 20+ support staff and four veterinarians including scheduling, training, and performance evaluations. Conduct interviews and make hiring recommendations for all prospective employees. Create content for and lead monthly staff meetings. Lead monthly meetings with department supervisors. Review and implement SOPs across all hospital departments. Support practice owners in making major business decisions. Support Practice Manager in inventory, payroll, and accounting procedures. Work with practice owners in partnering with a pharmaceutical company to launch our hospital as a clinical trial site. Responsible for creating educational content for clients for web, email, and voice modalities. Responsible for maintaining VOIP phone system Work with practice owners and outside vendors in designing and implementing a major remodeling project for the hospital. Attend yearly continuing education meetings to better operational techniques, set goals for the future of the hospital, and compare functioning strategies with other veterinary institutions

Sandy Spring, Maryland

Accountable for the management of six Client Care Specialists and conducting performance evaluations of departmental staff.Essential participant in interviewing and hiring prospective Client Care Specialist applicants.Responsible for revising and executing the Client Care Specialists training program.Principal organizer and leader of monthly departmental staff and supervisor meetings.Responsible for creating a monthly employee scheduleResponsible for creating and maintaining yearly doctors scheduleCreated and implemented a call centerProficient in collecting financial and census data for the hospital and creating spreadsheets to distribute to the practice manager.Write, review, and update standard operating procedures (SOPs) for the departmentLeader of the company’s social media profiles (Facebook and Instagram).Exceptional with handling client concerns and ensuring quality patient care.Assist the Practice Manager with financial analysis, reporting, and inventory management.Manage inventory in the Practice Manager's absence including creating purchase orders and receipt of items.Event coordinator of the hospital including organizing community events and promotional campaigns.Increased revenue of oral flea & tick prevention by over 20% in Q2 of 2019Attend yearly management meetings to discuss better operational techniques, set goals for the future of the hospital, and compare functioning strategies with other veterinary institutions

Developed and maintained a veterinary blog geared towards client education regarding various preventative health care, nutrition, etc.Created a client-based focus group for implementing pet health care plans.Highly effective at building positive, professional relationships with clients and staff members.Thorough knowledge of over-the-counter products, prescription diets, preventative health products, and behavior management tools.Familiar with zoonotic diseases including their prevention, transmission, and treatments.Accountable for maintaining the frozen semen inventory including test thaws, freezing semen, coordinating shipments and managing reproductive supplies.Eager and proficient in basic veterinary technician skills including proper animal restraint during procedures, appropriate dispensing of medications, assisting in the administration of chemotherapy, basic surgical procedures (cesarean sections) and humane euthanasia.

Survey assigned quadrangle of ~60 square milesLog at least 25 hours of surveying each yearDocument all reptiles and amphibiansVolunteer at community outreach and education events

Washington, D.C.

Assist wildlife biologist in field studies of 30 coverboard plots across the District to see the species assemblage across different types of habitat.Assist wildlife biologist in stream studies of Rock Creek tributaries and other streams in the District to compare species assemblages in lentic vs. lotic habitats.Assist wildlife biologist in turtle trapping for inventory and monitoring throughout the DistrictInput data gathered from these studies to analyze and prioritize conservation habitats in the District.

Gainesville, Va

Customer Service/ OperationsScheduling appointments, checking in and discharging patients, and collection of payments dueProvide customers with information on pet health care, restrictions and requirements of post-operative careVeterinary Assistance and Animal CareExperience in animal restraint, surgical prep, anesthesia monitoring, radiography, and use of blood analysis machinesAssist veterinarians and technicians in restraining animals for proceduresDispense prescription medications as directed by the veterinarians

Nas Whidbey Island, Oak Harbor, Wa

Customer Service/ OperationsScheduling appointments, checking in and discharging patients, and collection of payments dueProvide customers with information on pet health care, restrictions and requirements of post-operative careMaintain clinic records and files, updating yearlyManage inventory levels of all prescriptions and hospital supplies to ensure adequate coverage of necessities needed Manage inventory of all resale products and supplies using BPA and Purchase RequestsMaintained accounts receivables Prepared monthly reports providing statistical financial and performance dataPublicize clinic information and organize promotional campaignsProvide cluents with information on international travel requirements for their petsPrepare documents for pets traveling internationallyVeterinary Assistance and Animal CareExperience in animal restraint, surgical prepAssist veterinarians and technicians in restraining animals for proceduresDispense prescription medications as directed by the veterinarians

Bachelor Of Science (B.S.), Environmental Science

Dean’s List: Spring 2009 Study Abroad, University of Maryland: • Brazil: Ecology & Natural Resources Management, Summer 2009

Associate Of Science (A.S.), Physical Sciences

Completed prerequisite coursework to prepare for a bachelor of science degree at a higher university.

Associate Of Arts, General Studies