In his current role with Pullman and Novotel New Delhi Aerocity , Dev is responsible for corporate proactive sales for rooms and catering for both the properties in the dynamic NCR market. Pullman and Novotel New Delhi Aerocity is strategically located near the international and domestic airport terminals, with quick access via the Airport Express Line. Positioned close to Cyber City and prominent shopping malls such as DLF Promenade, Emporio, and Worldmark, the hotel is an ideal choice… Show more In his current role with Pullman and Novotel New Delhi Aerocity , Dev is responsible for corporate proactive sales for rooms and catering for both the properties in the dynamic NCR market. Pullman and Novotel New Delhi Aerocity is strategically located near the international and domestic airport terminals, with quick access via the Airport Express Line. Positioned close to Cyber City and prominent shopping malls such as DLF Promenade, Emporio, and Worldmark, the hotel is an ideal choice for the MICE market, featuring Delhi NCR's largest convention space of over 40,000 sq. ft., including the impressive Pillarless Peacock Ballroom of 12,700 sq. ft. The hotel complex offers 670 spacious and luxurious rooms, 5-star amenities, high-speed Wi-Fi, and six award-winning dining destinations for maximum comfort and convenience. Show less

-Responsible for corporate proactive sales for rooms and catering for both the properties.-Executing strategic sales plan in collaboration with senior management to attain revenue targets and increased market share.-Strategically identifying and capitalising on new business opportunities,fostering key partnerships and diversifying revenue streams.-Strengthening relationships and retaining key accounts in corporate and medical segment driving robust sales growth and… Show more -Responsible for corporate proactive sales for rooms and catering for both the properties.-Executing strategic sales plan in collaboration with senior management to attain revenue targets and increased market share.-Strategically identifying and capitalising on new business opportunities,fostering key partnerships and diversifying revenue streams.-Strengthening relationships and retaining key accounts in corporate and medical segment driving robust sales growth and business expansion.-Managing the sales process for new prospects from initial contact to closure and adeptly negotiating contracts,pricing agreements and terms with corporate clients, group bookings and travel platform, ensuring the attainment of profitable and mutually beneficial business arrangements.-Generating regular sales report through analysis. Providing actionable insights to senior management by conducting Hotelligence and Year on Year Data Comparison and analysis.-Collaborating closely with Marketing team to develop impactful promotional campaigns to drive brand visibility in the market.- Hands on experience in filling and driving RFP Key Accounts of the hotel.-Achieving monthly and annual personal targets , contributing to the sales revenue.-Conducting thorough market research and competitor analysis to pinpoint trends, understand customer preferences and evaluate competition positioning.-Remaining informed about industry trends,best practices and emerging technologies in sales and hospitality.Proactively seeking avenues for process enhancement and professional growth within the sales team. Show less

- Responsible for driving sales & marketing strategic growth, client engagement and retention KPIs and assisting in planning to execution in all aspects of hospitality operations which comprises of 4 palatial clubs, serviced residences, luxury high street retail and a corporate tower under the IREO Hospitality segment.-Assisting the leadership team in completing the setup of Gurugram's one of the most opulent Corporate Towers, with all brand compliances, high-tech automation and… Show more - Responsible for driving sales & marketing strategic growth, client engagement and retention KPIs and assisting in planning to execution in all aspects of hospitality operations which comprises of 4 palatial clubs, serviced residences, luxury high street retail and a corporate tower under the IREO Hospitality segment.-Assisting the leadership team in completing the setup of Gurugram's one of the most opulent Corporate Towers, with all brand compliances, high-tech automation and equipment, and handing over the same with Standard Operating Procedures, Security Surveillance, and Vendor Management System required in the corporate world.-Collaborated and managed strong and growing pipeline of prospective small and large business vendors and identified new markets, business opportunities and increased corporate sales (Puma, Ritu Kumar Label, Nike, M3m, Mahindra, Red Bull, Delhiites Magazine, Zoya – A TATA Product, Zen Golf, BMW, Mini, Morrison Garages, The Ascott Ltd.)-Working closely with the CRM team, managing operations such as collection management and feedback processes to ensure they are handled effectively in accordance with business policy. -Marketing the brand throughout source markets via various measures including prospective sales calling, e-mailers, promotional offers, social media management and group presentations.-High street luxury events such as Fresh to Farm, Seasonal Carnivals, and Grand Exhibitions were organized in collaboration with best-in-class event organizers across India for customer engagement and business enhancement through collaborations and contracts that provided growth scope and loyalty in a new market.-In-charge of maximizing operations and public relations by monitoring the performance of the clubs and other facilities through deep analysis of feedback metrics and designing surveys and strategies to improve the same.-Preparing overall events calendar with deep analysis of generation trends and forecasting accordingly. Show less

- Managing day to day operations of F&B outlets i.e., Downtown Kitchen & Bar (98 Covers), The Courtyard Grill (62 Covers), Private Dining Room (10 Covers), The Executive Lounge (42 Covers), In-room Dining (198 Rooms) and Banquet Events & Outdoor Caterings as Assistant Manager –F&B Service managing a team of 32 employees.- Performed as the one of the best properties in terms of growth and breaking records with YTD Scores as follow - Brand Standard Audit: 90%; Coyle Audit – 100%;… Show more - Managing day to day operations of F&B outlets i.e., Downtown Kitchen & Bar (98 Covers), The Courtyard Grill (62 Covers), Private Dining Room (10 Covers), The Executive Lounge (42 Covers), In-room Dining (198 Rooms) and Banquet Events & Outdoor Caterings as Assistant Manager –F&B Service managing a team of 32 employees.- Performed as the one of the best properties in terms of growth and breaking records with YTD Scores as follow - Brand Standard Audit: 90%; Coyle Audit – 100%; Increased F&B Guest Voice Medallia from 58.5 to 73.1, Food Safety Audit-100% .- Positioned Downtown Kitchen & Bar (All-Day Dining) restaurant as No 1 on TripAdvisor and other feedback portals and bagged The Golden Spoon Award by Dineout.- Partnered in key-events across the city to fuel the Brand visibility (Cyclothon–Gurugram 2018, Marriott on Wheels 2019 and secured high value projects and business reputation within the F&B Market (EXL, Honeywell and Walmart – Gurugram).- Hands-on learning experience in P&L Analysis and Management, Accruals, Billing, Cover Update Analysis, Revenue Compilation, Maintenance of Outlet Schedule, Store & Beverage Management, Discount Tracker, Breakage & Par Stock Management and Auditing checklist for executives and associates.- Adeptness in maintaining high norms of food service, checking minimum supply waste and adequate par-stock for daily use at outlets in turn monitoring the requisition on Birchstreet.- Providing training to staff members and carry out performance appraisal with one-to-one rap sessions and understanding of basic KRA’s. Attended and conducted daily briefings and departmental meetings ensuring team involves hygiene and best practices safeguarding the interests of the department and hotel.- Engaged with VIP/Long staying guests, understanding and catering to their needs for an amazing experience and ensuring maximum guest satisfaction by handling the Guest Experience Platform and closing the query in each timeframe for best results. Show less

- Received hands-on and virtual training in many disciplines: Accounting & Finance, Culinary, Engineering, Event Management, Food & Beverage, Human Resources, Revenue Management, Rooms Operations of a hotel through mini departmental rotations.- Networking with global colleagues through social collaboration tools.- Engagement with Marriott senior leaders.- Technical exposure in core functional operations; adequate skills, knowledge and understanding in ancillary hotel… Show more - Received hands-on and virtual training in many disciplines: Accounting & Finance, Culinary, Engineering, Event Management, Food & Beverage, Human Resources, Revenue Management, Rooms Operations of a hotel through mini departmental rotations.- Networking with global colleagues through social collaboration tools.- Engagement with Marriott senior leaders.- Technical exposure in core functional operations; adequate skills, knowledge and understanding in ancillary hotel divisions.- Competitive Marketing Analysis- Business Hotel Planning and Logistics- Guest Experience Management- Cost Effective Planning- Hotel Stimulator and dining enthusiast- Disaster and Crisis Management- All Day Dining Menu Engineering- High Volume Restaurant Capacity Utilisation- Expert in Buffet Service Etiquette- Revival Revenue Management- Feedback Analysis Report Show less

Well trained in Food production , Front office , Housekeeping and Food and beverage operations .