Impact:- Enhanced customer satisfaction by optimizing support processes through cross-functional collaborations with CS, Sales, and Product teams.- Achieved a 40% increase in CS/Sales efficiency by implementing new SOPs and training programs, leading and mentoring customer-facing teams.- Streamlined onboarding processes to enhance sales efficiency, leveraging support tools, technologies, and emerging AI solutions.Skills:- HubSpot, ClickUp, Notion, Slack, Software Expertise- Systems, Operations, and Change Focused- Compliance and Legal Frameworks- Building and Optimizing Systems and Processes- KPI Measurement

Impact:- Developing Standard Operating Procedures for one of the most front-facing roles of the company- Streamlining the Marketplace onboarding process- Creating internal documents for the Marketplace- Communication with respective team leads to implement change- Optimizing flow and efficiency for sales onboardingSkills:- HubSpot, ClickUp, Notion, Slack, Software Expertise- Systems, Operations, and Change Focused- Compliance and Legal Frameworks- Building and Optimizing Systems and Processes- KPI Measurement

Independent Contract and Project-based work with the founder Lori-anne DemersImpact:- Developed stress-relief courses for Nurses and Nurse Practitioners in British Columbia, supporting product development and support processes.- Created mental health-focused learning content for various companies, improving team performance and efficiency.- Website Development and Digital Streamlining, Asynchronous Course Creation and Implementation, Collaborative Leadership and ConsultingSkills:- Asynchronous Learning Expert- Professional Coaching- Strategic Leadership- Digital Support and Optimization

With over 50 years of transformational work between our team, we are confident in our ability to support you through life's greatest changes so that you can connect back to the core of who you are, why you are here, and how you choose to show up in the world around you.Impact and Skills:- Developing and implementing asynchronous learning programs with a systems perspective- Designing transformational content focused on mental health and well-being, emphasizing holistic approaches- Providing personal, organizational, and leadership coaching grounded in systems thinking

Impact and Skills:- Coached 100+ clients, achieving a 95% success rate in transformation and goal implementation- Developed a Diversity, Equity, and Inclusion Certification Course- Delivered keynote presentations "Liberating Leadership: Decolonizing Leadership" and "Intergenerational Collaboration" for PMI-VIQualification Highlights: Master Certified Professional Coach, Power Master of Business Administration, Neuro-Linguistic Programming, Reiki Mastery, and Personal Power Facilitator Training

Impact and Skills:- Executed strategic pivots at the C-suite level, enhancing operational efficiency and managing high-level stakeholder relationships.- Developed over 30 asynchronous courses, generating $100,000+ in revenue and promoting digital equality through professional certification.- Secured funding and grants for queer community events and mental health initiatives.Roles and Responsibilities:- C-Suite executive leadership, Strategic and innovative organizational pivots, Team management, Staff hiring and role descriptions, and Managing digital and financial assets- Development and consulting of learning objectives, course content, and assessments for 30 asynchronous courses: Diversity, Equity, and Inclusion certification course and 4 Pillars of Leadership- LGBTQIA2S+ and Intergenerational community events, Mental Health, and Leadership initiatives- Website and brand identity, Social media management, Email marketing, and Advertisement campaigns

Roles and Responsibilities:- Managing stakeholder relations, Customer relation management, and Administrative support for Executive Director- Development and management of new programs, Fostering positive public relations and community wellness- Online platform development and maintenance

Become the purpose-driven leader you want to be. Everlearn College offers certifications and micro-credentials for professionals who are here to make a change in their industry and in the world.Roles and Responsibilities:- Strategic visioning innovating a subsidiary company- Course creation and digital learning management- Business management including staff hiring- Professional coaching and consulting

Workshop Facilitator and Social Media team member at the first global queer men festival. 80 workshops over 72 hours non-stop community connection.Workshops I facilitated: 'Queer Masculinity in the dawn of the New Age', 'Soul Seduction', and 'Global Visioning Circle'.

Co-Organizer and Workshop Facilitator for Vancouvers Ignite Festival for queer men for the 2019 and 2020 festivals. My role included website development and facilitating workshops including 'Soul Seduction', 'The Paradigm of Sexuality', and 'Awaken your Primal Magic'.