Managing the Software Certification Program & team, which is designed to help enable Red Hat technology partners develop, test and validate their products in conjunction with the Red Hat family of products. The tooling developed by the team maintains relationships with arrays of cloud and service providers as well as software and hardware vendors to certify business-critical applications and environments running Red Hat solutions

Worked as IT Operations Team Lead, Growing the IT Ops team.

Helped build the studio's IT Infrastructure, Data Center.

DUX Soft Pvt. Ltd. is a unique company created to address the growing needs and demands of the Animation, Gaming & VFX industry and Specialized services for IT Industry. DUX brings to market over 14 years of experience in setting up from scratch and managing the IT infrastructure.

Reporting to the Director, leading a team of 78 support resourcesResponsibilities:• Accountable for the Operation of the Support Centre maintaining global customer relationships by ensuring customer satisfaction.• Leading a team a team of 74 Engineers to achieve objectives as set by the organization, including targeted revenue.• Establishing support center policies, organizing infrastructure, recruiting, training, defining & managing KPI.• Managing all Service Support… Show more Reporting to the Director, leading a team of 78 support resourcesResponsibilities:• Accountable for the Operation of the Support Centre maintaining global customer relationships by ensuring customer satisfaction.• Leading a team a team of 74 Engineers to achieve objectives as set by the organization, including targeted revenue.• Establishing support center policies, organizing infrastructure, recruiting, training, defining & managing KPI.• Managing all Service Support Projects assigned to the centre and coordinating with other Support Centres.• Involved in continuous improvement in business/service/project processes to enhance customer satisfaction.• Performing day-to-day administration & man management initiatives including, performance monitoring, training requirement review, training, motivation, periodic appraisals etc. Show less

• Provided Leadership to a team of 40 highly qualified and experienced professionals providing Web / Multimedia Development as well as involved in Software Development & Network Design.• Creative Head for all Animation / Web Projects.• Managed installation & configuration of Web server, Oracle Database, Java Application, FTP, Mail etc. and Remote Administration of Servers/Networks and Co-location of Web Servers.• Creative Head for all Brand Building and Creative work for customers… Show more • Provided Leadership to a team of 40 highly qualified and experienced professionals providing Web / Multimedia Development as well as involved in Software Development & Network Design.• Creative Head for all Animation / Web Projects.• Managed installation & configuration of Web server, Oracle Database, Java Application, FTP, Mail etc. and Remote Administration of Servers/Networks and Co-location of Web Servers.• Creative Head for all Brand Building and Creative work for customers which included but not limited to logo building, CD creation, Animation from Story to Finished Product. Show less

Started up a company specialized in Web Designing, hosting and web promotion services. Taken a rented place and installed computers digital design, software, networking and data equipment. Hired and trained a team of seven capable people. •Developed and implemented innovative business concepts to address under served niche market and integrated new model with existing franchise (ASIC Infotech Pvt. Ltd.)•Handled more than 50+ customers National & International, conducted courses of… Show more Started up a company specialized in Web Designing, hosting and web promotion services. Taken a rented place and installed computers digital design, software, networking and data equipment. Hired and trained a team of seven capable people. •Developed and implemented innovative business concepts to address under served niche market and integrated new model with existing franchise (ASIC Infotech Pvt. Ltd.)•Handled more than 50+ customers National & International, conducted courses of Web Designing and Programming Computer Education.•Moving ahead and merged the company with a MNC firm (Kawin Interactive, Inc). Show less