Devansh Shah Email & Phone Number

Acton, On, Ca

Acton, On, Ca

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

• Oversee NetSuite updates, changes, and testing to ensure system integrity and performance.• Manage data import processes and system migrations, ensuring seamless transitions and data accuracy.• Configure and customize NetSuite to align with evolving business needs and requirements.• Provide ongoing technical support, swiftly resolving issues to maintain system functionality.• Apply expertise in billing, payments, accounts receivable, general ledger, revenue recognition, planning, and reporting to enhance financial processes.• Customize and maintain reports, dashboards, and saved searches to support data-driven decision-making.• Serve as the primary point of contact for all NetSuite-related inquiries and support.• Lead testing, planning, execution, and optimization efforts to continuously improve system performance.• Support and manage customizations, integrations, scripts and workflow rules to enhance system capabilities

Ontario, Canada

• Developing and maintaining integration lifecycle and implementing best practices• Driving process and system efficiencies to promote data integrity and ensure delivery of accurate data• Monitoring and maintaining the ongoing system integrations between our accounting system (NetSuite) and our cloud-based financial planning tool (Vena)• Planning, reviewing, and managing customization and integration requests• Researching and analyzing application behaviors and improve performance and stability• Working directly with internal customers and third-party vendors to provide technical support, research, troubleshoot, and resolve integration issues in a timely manner• Partnering with IT business partners and Finance team members to develop consistent and standardized processes and services across the organization• Ensuring that processes and procedures adhere to defined audit and internal controls• Leading Finance Team projects in accordance with established methodologies, conduct unit testing, create test plans, and oversee end-user testing• Collaborating with and overseeing the work of external integrators to deploy high-quality solutions and systems across the Finance organization• Providing data and generating reports to assist with analysis, business process mapping, reporting needs, continuous improvement initiatives, change management, and support for optimal usage• Supporting Procurement and AP on the creation and maintenance of custom configuration and creation solutions within the Coupa platform.

• Leading the maintenance and some development of critical business systems such as NetSuite, Oracle PBCS, MS Dynamics GP 2015, and a modern Azure data warehouse and tabular model with Power BI, HAM and KwikTag.• Testing software based on Dexterra Group's best practices and specifications.• Implementation of our core ERP systems for areas not currently on NetSuite/Oracle PBCS.• Responsible for supporting the achievement of Service Level Expectations (SLE) for supported applications.• Representing the team at various cross functional meetings and/or projects; promote existing and new programs and/or policies.• Participating on teams or projects which recommend, coordinate, and implement changes and/or improvements to products or systems.

• Serve as the primary liaison between Oracle NetSuite and the customer• Design solutions to problems that may be unstructured and that may require conceptual/creative thinking. • Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products• Build successful customer relationships • Use decision-support tools to answer pressing client questions. • Collaborate with internal teams on multi-faceted problems Successful Technical Support Analysts advance in their technical, communication and management skills to gain their designation as an Oracle NetSuite SMEs and eventually get inducted as SuiteGurus; something that can currently be exclusively achieved with a high-performance team environment in Oracle NetSuite Support. This advancement opens doors for more opportunities to more than 30 areas of specializations and career advancement.

Toronto, Canada Area

• Supervises the Geek Squad team and drives the financial and operational outcomes of the Precinct.• Provides coaching and motivation to Geek Squad Agents as needed to achieve sales and operational goals.• Manages the profitability and performance of the department through the use of the designated scorecards and assessments.• Ensures the agents are fully trained and all applicable training is completed including certification.• Manages the repair, install, and support of both PC and Consumer Electronics products to customer satisfaction.• Develops, maintains, and communicates up-to-date knowledge of Geek Squad strategies to the team.• Completes Customer Service Evaluations (CSEs) for Agents according to the frequency and standards identified by the store.• Provides input to schedule and reviews schedule for accuracy. Monitors Precinct coverage frequently; confirms adequate zoning.

Toronto, Canada Area

∙ Assist clients with service/repair issues, troubleshooting and resolving client issues and complaints in a positive manner that helps to build business and enhances client loyalty.∙ Perform repairs, upgrades, and related services. Also, by providing technical information to clients on products and services to cater to their needs. Although educating them to avoid similar problems.

Toronto, Ontario, Canada

• Redesigned static Excel worksheet database of video production company into dynamic• Prepared dashboard and applied reporting techniques like pivot table, GANTT charts, Scenario Management• Created various mathematical formula in order to get concise figures in the excel worksheet.

India

• Designed test scenarios for different kinds of testing like usability, system, unit, integration, functional, performance• Analyzed the results and created reports of the observations and presented to Development Team

Business Management- Entrepreneurial Enterprise, Business Administration, Management And Operations

Post Graduation, Software And Information Systems Testing

Activities and Societies: International Student Volunteer

Master Of Science (Msc), Information Technology

Activities and Societies: Student Body Government Committee Member

Bachelor Of Computer Aplication (Bca), Computer Application

Activities and Societies: Lead Cultural Representative Member of CSI (Computer Society of India) Member of ACM (Association of Computing.

Under Graduation