Devansh Shah Email & Phone Number

Acton, ON, CA

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

• Oversee NetSuite updates, changes, and testing to ensure system integrity and performance.
• Manage data import processes and system migrations, ensuring seamless transitions and data accuracy.
• Configure and customize NetSuite to align with evolving business needs and requirements.
• Provide ongoing technical support, swiftly resolving issues to maintain system functionality.
• Apply expertise in billing, payments, accounts receivable, general ledger, revenue recognition, planning, and reporting to enhance financial processes.
• Customize and maintain reports, dashboards, and saved searches to support data-driven decision-making.

Ontario, Canada

• Developing and maintaining integration lifecycle and implementing best practices
• Driving process and system efficiencies to promote data integrity and ensure delivery of accurate data
• Monitoring and maintaining the ongoing system integrations between our accounting system (NetSuite) and our cloud-based financial planning tool (Vena)
• Planning, reviewing, and managing customization and integration requests
• Researching and analyzing application behaviors and improve performance and stability
• Working directly with internal customers and third-party vendors to provide technical support, research, troubleshoot, and resolve integration issues in a timely manner

• Leading the maintenance and some development of critical business systems such as NetSuite, Oracle PBCS, MS Dynamics GP 2015, and a modern Azure data warehouse and tabular model with Power BI, HAM and KwikTag.
• Testing software based on Dexterra Group's best practices and specifications.
• Implementation of our core ERP systems for areas not currently on NetSuite/Oracle PBCS.
• Responsible for supporting the achievement of Service Level Expectations (SLE) for supported applications.
• Representing the team at various cross functional meetings and/or projects; promote existing and new programs and/or policies.
• Participating on teams or projects which recommend, coordinate, and implement changes and/or improvements to products or systems.

• Serve as the primary liaison between Oracle NetSuite and the customer
• Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.
• Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products
• Build successful customer relationships
• Use decision-support tools to answer pressing client questions.
• Collaborate with internal teams on multi-faceted problems Successful Technical Support Analysts advance in their technical, communication and management skills to gain their designation as an Oracle NetSuite SMEs and.

Toronto, Canada Area

• Supervises the Geek Squad team and drives the financial and operational outcomes of the Precinct.
• Provides coaching and motivation to Geek Squad Agents as needed to achieve sales and operational goals.
• Manages the profitability and performance of the department through the use of the designated scorecards and assessments.
• Ensures the agents are fully trained and all applicable training is completed including certification.
• Manages the repair, install, and support of both PC and Consumer Electronics products to customer satisfaction.
• Develops, maintains, and communicates up-to-date knowledge of Geek Squad strategies to the team.

Toronto, Canada Area

∙ Assist clients with service/repair issues, troubleshooting and resolving client issues and complaints in a positive manner that helps to build business and enhances client loyalty.∙ Perform repairs, upgrades, and related services. Also, by providing technical information to clients on products and services to cater to their needs. Although educating them.

Toronto, Ontario, Canada

• Redesigned static Excel worksheet database of video production company into dynamic
• Prepared dashboard and applied reporting techniques like pivot table, GANTT charts, Scenario Management
• Created various mathematical formula in order to get concise figures in the excel worksheet.

India

• Designed test scenarios for different kinds of testing like usability, system, unit, integration, functional, performance
• Analyzed the results and created reports of the observations and presented to Development Team

Business Management- Entrepreneurial Enterprise, Business Administration, Management And Operations

Post Graduation, Software And Information Systems Testing

Activities and Societies: International Student Volunteer

Master Of Science (Msc), Information Technology

Activities and Societies: Student Body Government Committee Member

Bachelor Of Computer Aplication (Bca), Computer Application

Activities and Societies: Lead Cultural Representative Member of CSI (Computer Society of India) Member of ACM (Association of Computing.

Under Graduation