Devanshu Singh Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi, India

• Successfully managed senior and C-suite client relationships by identifying key opportunities to enhance their business value and improve their overall experience.• Demonstrated a proactive approach in understanding and addressing clients' strategic priorities.• Utilized large data sets to study client growth and retention trends, producing actionable insights that informed strategic decisions and enhanced client satisfaction.• Create reports and presentations to communicate findings and insights on Product, Sales, and Customer Success to stakeholders, utilizing MySQL, Snowflake, advanced Excel, and Power BI.• Captured and understood client value metrics, ensuring over-delivery throughout the contract life.• Conducted in-depth analysis to provide data-driven insights, optimizing product performance and user experience, and informing strategic decisions

New Delhi, Delhi, India

• Assisted in managing client relationships by providing timely support and addressing client inquiries, contributing to high levels of client satisfaction and retention. • Collected and analyzed client feedback to help develop actionable insights and contribute to the improvement of service delivery and product offerings.• Assisted in the planning and execution of client projects, ensuring that deliverables were met on time and in line with client expectations.• Assisted with client onboarding and training processes, ensuring a smooth transition and helping clients become familiar with products and services.

• Developed and implemented comprehensive roadmaps for IT development and tool enhancements based on client feedback and needs, ensuring the delivery of exceptional value and alignment with client expectations.• Led project planning and execution, ensuring adherence to quality standards and timely delivery and conducted qualitative research on various market areas, producing comprehensive industry reports and insights.• Played a key role in defining project scope, gathering business requirements, and documenting them

India

• Conducted comprehensive market research to identify emerging trends and industry shifts, providing clients with valuable insights to stay ahead of the competition and adapt their strategies accordingly.• Investigated various lines of business within client organizations to understand their operational focus and financial performance, helping to tailor recommendations that align with their specific business objectives.• Developed strategic recommendations based on market research and trend analysis, assisting clients in implementing strategies that address identified gaps and leverage new opportunities.