Devante Williams Email & Phone Number

United States

Responsible for deployment of network, hardware, and software solutions for Axon’s Interview Room solution. Create accurate installation diagrams and documentation for installed solution and manage technicians handling the installation.

United States

● Plans the most efficient routes for installing coax infrastructure to serve homes and businesses● Perform quality expert installations/troubleshooting of residential and commercial products such as internet, telephony, and video services in accordance with Comcast procedures and practices● Test internet bandwidth/speed to ensure proficient connectivity● Manages, develops, communicates, and records technical issues for both internal and external customers to ensure the most effective solution, including escalation.● Collaborate with vendors to troubleshoot connectivity between Comcast products (internet, telephony)● Troubleshoot desktops/laptops computers, network switches, access points, and cradle points● Repair or replace faulty equipment such as defective and damaged telephones, modems, wires, switching system components, and associated equipment● Responsible for meeting goals as it pertains to the role as a Communication Technician that consists of time management, productivity, and first-time resolutions● Responsible for inventory of all assigned company equipment and products.● Cooperate with teams and management to design strategies in satisfying daily metrics● Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools