Devante Rogers Email & Phone Number

• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Assist users to diagnose and solve data communication problems• Provide users with technical support for computer problem• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications• Maintain the peripherals, such as printers, that are connected to the network• Refer major hardware or software problems or… Show more • Answer user inquiries regarding computer software or hardware operation to resolve problems.• Assist users to diagnose and solve data communication problems• Provide users with technical support for computer problem• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications• Maintain the peripherals, such as printers, that are connected to the network• Refer major hardware or software problems or defective products to vendors or technicians for service• Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use• Configure and test computer hardware, networking software and operating system software• Configure, monitor, and maintain email applications or virus protection software• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary• Responsible for documenting and updating all customer correspondence and relevant internal information in support tickets via ticketing system• Requires using hands to handle, control, or feel objects, tools or controls Show less

0945 Boulevard Cir, Owings Mills, Md 21117

• Provide additional appliances for Xerox copiers and printers when gone• Provide customer support and technical advice to a client base of over 3,500 users• Perform hardware/software troubleshooting for student/teacher workstations• Maintain and Secure Student passwords• Install required software’s and for students• Analyze and troubleshoot computer and technical issues• Perform hardware/software troubleshooting for student/teacher… Show more • Provide additional appliances for Xerox copiers and printers when gone• Provide customer support and technical advice to a client base of over 3,500 users• Perform hardware/software troubleshooting for student/teacher workstations• Maintain and Secure Student passwords• Install required software’s and for students• Analyze and troubleshoot computer and technical issues• Perform hardware/software troubleshooting for student/teacher workstations• Assign Student passwords• Demonstrate strong interpersonal skills with all clientele• Mobile Device Support – Android, iPhone, iPad, Tablets• Wireless Connectivity support and configuration• Verified suggested solutions effectively resolve the users' problems through verbal or email follow up.• Recorded required customer and problem information in the ticket system.• Updated tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job Show less

601 Light Street, Baltimore, Md 21230

Made sure customers have a welcoming experienceTake customers Imax stubsMade sure building is secureMade sure movie theater was secureGreet customersManaged The Imax

2601 Gentilly Boulevard, New Orleans, La 70122

• Multi-Platform support for Windows, Mac,• Network access and domain control• Assist in improving effectiveness of Domain connected hardware• Update and Improve the utilization of IT assets• Plan and implement all IT-related installations and modifications• Configure, update and upload software for university wide distribution• Inventory Control• Identity, troubleshoot and resolve end-user related issues• Installation of both public and proprietary software•… Show more • Multi-Platform support for Windows, Mac,• Network access and domain control• Assist in improving effectiveness of Domain connected hardware• Update and Improve the utilization of IT assets• Plan and implement all IT-related installations and modifications• Configure, update and upload software for university wide distribution• Inventory Control• Identity, troubleshoot and resolve end-user related issues• Installation of both public and proprietary software• Provide a competent level of training to equipment end-users• Managed the technology needs and demands of clients• Configure and maintain computer networks• Resolve software, hardware, and network related problems• Provided technical support for end-users• Install and update workstation hardware. Show less

B.S, Business Information Systems; Technology Management

Activities and Societies: M.I.L.E(Male Initiative of Leadership and Excellence) 1st Generation Peer Mentor BSU(Black Student Union) Actor

Bachelor'S Degree, Management Information Systems, General