Supervisor Customer Service
Current• Responsible for sales administration, answer enquiry, tele-prospecting, quotation, Tendering, E-Bid etc.• Processes orders from customers and input the order information in the integrated SAP system.• Provides order confirmation and delivery confirmation to the customers.• Processes the sample and stock requisition in accordance with the relevant procedures.• Process delivery note to dispatch department for Billing with proper dispatch instruction.• Arranges delivery to… Show more • Responsible for sales administration, answer enquiry, tele-prospecting, quotation, Tendering, E-Bid etc.• Processes orders from customers and input the order information in the integrated SAP system.• Provides order confirmation and delivery confirmation to the customers.• Processes the sample and stock requisition in accordance with the relevant procedures.• Process delivery note to dispatch department for Billing with proper dispatch instruction.• Arranges delivery to customers after having ensured that either payment from the customer is received or the credit limit is not exceeded.• Work together with the Finance in following up the customers outstanding payments. • Consolidates and records the customer complaints, received from the customer direct or through the HARTING organization and give to the related responsible person to solve the problem on time.• Provide information on order-on-hand and other related material, as well as delivery confirmation to the management for review.• Monitor the level of inventory and minimize the non-moving stock values. • Prepare a weekly report of all overdue backlog orders, explain the status, reasons and solution to Customer Service and Logistic Manager, India. • Provide system process training to customer service executives and e-procurement training to distributors.• Lead filtration, duplicate check of customer and transfer the lead to concern Sales person through LEAF tool. • Provide backend support to sales and Head Office on audit related queries• Any other related matters as required by the Management Show less
