Devendra Kumar Email & Phone Number

Delhi, India

India

CLIENTS: Saama Internal• Led and managed the IT team to ensure the successful execution of IT projects and the effective operation of technical systems • Administered several process improvement techniques to monitor and analyze business performance to identify areas of improvement • Analyzed and put into practice cost-saving measures to boost revenue and keep business operations within budget • Assisted in organizing and overseeing assignments to drive operational excellence • Resolved a number of client concerns using my analytical abilities and industry knowledge, which increased customer loyalty • Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations • Streamlined and monitored quality programs to alleviate overdue compliance activities • Enhanced efficiency through strategic resource allocation to manage onshore and offshore service requests for uninterrupted business operations resulting in a 20% reduction in operational costs • Developed and maintained strong relationships with suppliers and customers, ensuring seamless service delivery • Successfully managed multiple projects within established timeframes, consistently meeting or exceeding objectives Key Achievements • Spearheaded the team to successfully accomplish office and data Centre movement from old to new facility in a very short time • Recovered more than 200 IT assets, including Windows laptops and MacBooks, from departing and offboarded staff • Spearheaded the team in tackling the backlog of tickets and accomplished an incredible reduction in open tickets from 100K to 12K while working simultaneously on the process improvement • Received several appreciations from the CEO, CIO, and CTO for handling complicated issues and providing seamless service to the user

Pune, Maharashtra, India

CLIENTS: BMW Group India Pvt Ltd | MS Amlin Group UK | Cynosure USA • Deployment and Troubleshooting on End Point Security (Rapid 7, McAfee, Norton, Windows ATP) • Access and data recovery (Carbon Black Tool) • Managing Role-Based Access Control (RBAC) through Active Directory • Enrolling new devices threw Intune Auto Pilot • Managing and controlling endpoints (Windows, IOS, MAC, and Android Devise through Intune and SCCM • Deployments of applications through SCCM and Microsoft Intune • Provided the clients with multiple demonstrations of intricate technical implementations in an easy-to-understand manner • Troubleshooting of issues related to IT Assets like Mac and Windows machines, smartphones and tablets • Collaborates with other service managers and functional leaders to improve customer satisfaction for end-user support • Installed, modified, and repaired software and hardware to resolve technical issues • Enable seamless process execution across multiple contractors and service providers • Single Point of contact for Executive Leadership Escalations related to IT issues • Facilitating the team with both process and product knowledge to increase efficiency through training • Management and troubleshooting of enterprise print service (Equitrac) • Administrated and Led PC and user migration using Profile Wizard and Quest Migration tools • Coordination with Vendors for Procurement of IT Assets • Managed life cycle replacement of hardware and software • Provisioned secure system access of users to various department systems and platforms • Implemented and maintained technology and software budget as per allotted funds • Spearheaded the team with several successful achievements in a fast-paced environment with tight deadlines Key Achievements • Received several awards like Pat on Back, Best Performer, and Bravo awards for impressive end-user support and team management

Gurgaon, India

CLIENTS: BMW Group India Pvt Ltd• Tested the network's performance and created strategies to maintain the integrity of the overall infrastructure• Singlehandedly provisioned IT Assets, Data Centre, IT Tools, Network Device (AP, Switches, Routers,Racks, Cable Dressing) setup for BMW Group Training Centre from scratch• Worked in team-driven environments and communicated effectively with stakeholders• Provided technical guidance to technicians to solve several critical and complicated issues• Liaised with other departments to minimize network interruptions and possible downtimes• Ensured smooth data transfer and technological integration by overseeing prompt customercorrespondence and troubleshooting• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations• Managed life cycle replacement of hardware and software• Coordinated secure system access of users to various department systems and platforms• Implemented and maintained technology and software budget• Identified issues, analyzed information, and provided solutions to several critical problems related to vehicle diagnostic tools (ISP, ISP Next, ISID, IMIB)• Spearheaded the team with several successful achievements in a fast-paced environment with tightdeadlinesKey Achievements• Received Milestone Award trophy for successful installation of IT hardware in the Training Centre in a very short span of time from BMW client• Received Extraordinary Achievement award trophy for replacing 500 analogue phones with Avayaphones within just 3 days

Gurgaon, India

Clients: Global iYogi client and Dell USA & Canada End Users•Handled a team of 16 Support Engineers. •Creating and deleting user accounts, resetting the password, unlocking user accounts, and assigning group policies in Active Directory. •The monitored technical team calls to ensure the maintenance of technical skills and good customer service. •Held weekly team meetings and involved staff in planning and decision-making. •Provided technical coaching and mentoring to junior technicians, acted as a lead support analyst, and helped in coordinating day-to-day help desk activities. •To provide second-level support to the helpdesk/desktop services and work with other teams if necessary to resolve escalations. •Troubleshooting issues of Outlook Express, MS Outlook, and Windows Mail, all types of Printers, and Scanners.•Quality improvement including fault findings & and resolving subordinate issues.

Gurgaon, India

CLIENTS: Accenture IndiaWorked as L1 Desktop and Printer Remote Support Engineer on fault findings & and resolving subordinateissues

Msc., Environmental Studies

Bachelor Of Science (Bsc), Biology, General, Iind Devision