Devendra Kumar Email & Phone Number

Delhi, India

India

• CLIENTS: Saama Internal
• Led and managed the IT team to ensure the successful execution of IT projects and the effective operation of technical systems
• Administered several process improvement techniques to monitor and analyze business performance to identify areas of improvement
• Analyzed and put into practice cost-saving measures to boost revenue and keep business operations within budget
• Assisted in organizing and overseeing assignments to drive operational excellence
• Resolved a number of client concerns using my analytical abilities and industry knowledge, which increased customer loyalty

Pune, Maharashtra, India

• CLIENTS: BMW Group India Pvt Ltd | MS Amlin Group UK | Cynosure USA
• Deployment and Troubleshooting on End Point Security (Rapid 7, McAfee, Norton, Windows ATP)
• Access and data recovery (Carbon Black Tool)
• Managing Role-Based Access Control (RBAC) through Active Directory
• Enrolling new devices threw Intune Auto Pilot
• Managing and controlling endpoints (Windows, IOS, MAC, and Android Devise through Intune and SCCM

Gurgaon, India

• CLIENTS: BMW Group India Pvt Ltd
• Tested the network's performance and created strategies to maintain the integrity of the overall infrastructure
• Singlehandedly provisioned IT Assets, Data Centre, IT Tools, Network Device (AP, Switches, Routers,Racks, Cable Dressing) setup for BMW Group Training Centre from scratch
• Worked in team-driven environments and communicated effectively with stakeholders
• Provided technical guidance to technicians to solve several critical and complicated issues
• Liaised with other departments to minimize network interruptions and possible downtimes

Gurgaon, India

• Clients: Global iYogi client and Dell USA & Canada End Users
• Handled a team of 16 Support Engineers.
• Creating and deleting user accounts, resetting the password, unlocking user accounts, and assigning group policies in Active Directory.
• The monitored technical team calls to ensure the maintenance of technical skills and good customer service.
• Held weekly team meetings and involved staff in planning and decision-making.
• Provided technical coaching and mentoring to junior technicians, acted as a lead support analyst, and helped in coordinating day-to-day help desk activities.

Gurgaon, India

CLIENTS: Accenture IndiaWorked as L1 Desktop and Printer Remote Support Engineer on fault findings & and resolving subordinateissues

Msc., Environmental Studies

Bachelor Of Science (Bsc), Biology, General, Iind Devision